It Support Cable

James Kanyur

***** *. ******* **., ****, AZ *****

********@******.*** 520-***-****

CompTIA A+ Certified

Summary

Change maker committed to service excellence

Network Technician

CenturyLink/Lumen - Tucson, AZ

August 2001 to Present

Responsible for professional and courteous interactions with CenturyLink customers in person and over the phone. Role includes resolving customer escalations and defusing upset customers.

Test, install, and repair telephone and broadband products over copper and fiber optic networks.

Read and interpret service orders, repair tickets, technical drawings, maps, and blueprints

Utilize hand tools, power tools, test meters, and company laptop computer to test and repair customer services. This includes isolating failing sections of cable under asphalt, arranging Blue Stakes and obtaining permits for the permission to dig in city and county right of ways.

Leverage relationships with peers and supervisors across a variety of other departments within CenturyLink, including Engineers, to help facilitate resolving plant issues.

Evaluate potential opportunities for customers to upgrade or order new services and work with internal sales teams to assist.

Skills

CompTIA A+ certification

Microsoft Windows Operating System; Mac OS

Troubleshooting customer equipment including a variety of routers, desktop computers, and laptops

Customer focused, adaptable, attention to detail

Refined communication skills developed from working with customers daily

Self-starter, ability to multitask, able to work independently and follow established procedures

Ability to work in a team environment

Able to work any designated shift

Committed to continuous learning and professional development

Education

Coursework in progress for CompTIA Network+ certification

Qwest Copper Cable Splicing

Qwest Cable Fault Locating

Qwest Residential and Business Installation & Repair

Competent Person Trenching and Shoring Safety Training

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