James Kanyur
***** *. ******* **., ****, AZ *****
********@******.*** 520-***-****
CompTIA A+ Certified
Summary
Change maker committed to service excellence
Network Technician
CenturyLink/Lumen - Tucson, AZ
August 2001 to Present
Responsible for professional and courteous interactions with CenturyLink customers in person and over the phone. Role includes resolving customer escalations and defusing upset customers.
Test, install, and repair telephone and broadband products over copper and fiber optic networks.
Read and interpret service orders, repair tickets, technical drawings, maps, and blueprints
Utilize hand tools, power tools, test meters, and company laptop computer to test and repair customer services. This includes isolating failing sections of cable under asphalt, arranging Blue Stakes and obtaining permits for the permission to dig in city and county right of ways.
Leverage relationships with peers and supervisors across a variety of other departments within CenturyLink, including Engineers, to help facilitate resolving plant issues.
Evaluate potential opportunities for customers to upgrade or order new services and work with internal sales teams to assist.
Skills
CompTIA A+ certification
Microsoft Windows Operating System; Mac OS
Troubleshooting customer equipment including a variety of routers, desktop computers, and laptops
Customer focused, adaptable, attention to detail
Refined communication skills developed from working with customers daily
Self-starter, ability to multitask, able to work independently and follow established procedures
Ability to work in a team environment
Able to work any designated shift
Committed to continuous learning and professional development
Education
Coursework in progress for CompTIA Network+ certification
Qwest Copper Cable Splicing
Qwest Cable Fault Locating
Qwest Residential and Business Installation & Repair
Competent Person Trenching and Shoring Safety Training