Agent Tourism

Kimberly Reed

**** **** ***** ***** 210-***-**** *************@*****.***

TRAVEL MANAGEMENT

Versatile and results-oriented Corporate Travel Agent with 15+ years of dynamic experience in providing exceptional travel and tourism services. A proactive individual with successful track record of increasing customer base and achieving desired results. Instrumental in handling complex situations, streamlining the processes, and maintaining relationships with all levels of management and with clients. Adept at prioritizing tasks and completing those tasks in timely fashion thereby producing positive results. Trustworthy, adaptable, and target oriented with winning mentality and approach.

Areas of Expertise

Vendor Sourcing/Management

Presentations/Implementations

Executive Meeting Management

Travel Planning/Monitoring

Gust Services/Reservations

Leadership & Management

Hospitality Operations

Budgeting/Cost Control

Time Management Skills

Communications Skills

Multi-Tasking Skills

Problem Solving Skills

Professional Experience

CARLSON WAGONLIT, Denver Colorado Feb 2013 – Nov2015

Corporate travel agent and floater

Responsibilities….. I filled in at companies direct on site for corporate travel services. Making reservations for business travelers domestic and internationally. Duties also included booking for large groups and some processing ticketing exchanges and refunds and MCO’s and many more travel related duties required of me .

Key Accomplishments:

Accomplishment….received numerous awards for customer excellence.

Accomplishment….remained in top 5% of my peers for goal meeting assignments and duties as required by company for my job performances.

AMERICAN EXPRESS, Phoenix Arizona Jan2006 – Feb2012

Corporate Business Travel Consultant

Responsibilities….. Included booking for VIP desk and booking flights cars, hotels, domestic and very heavy international travel. Processed on a daily basis refunds, ticket exchanges through Sabre scripts required by American Express Platinum and Centurion desk also processed phase IV itineraries for manual pricing domestic and international and many more travel related issues .

Key Accomplishments:

Accomplishment….received agent acknowledgement awards for being top 10% of virtual agents

Accomplishment…..pace setter’s award twice.

SATO TRAVEL, Irvine CA Aug 1995 – Nov 2005

Government Travel Agent On Site

Responsibilities…..reserved TDY travel arrangements for commissioned officers travel.

Reserved reservations for graduating Marines after completing basic training and more.

CTM/TRAVIZON, Woburn,MA

Work Remotely From Home June 2016-March 2020

Duties included booking Flights Hotels and Sedan Service and many more travel related duties. Also booked a lot of Asia,China,Japan and many more Countries included. Processed Australia Visa for corporate accounts I was assigned to. My duties also required group bookings. Set up travel using scripts for setting up tickets for ticketing and ticket exchanges and phasing none pricing PNR’s and many more duties.

Key Accomplishments:

Accomplishment….being trusted to do a great job booking commissioned officers for TDY travel all around the world.

Accomplishment…..received agent of the year award at Sato for 3 consecutive years in a row.

Education

Psychology, Central State University, Wilberforce Ohio

Associates in Travel and Tourism, Rets Technical Center, Centerville Ohio

References will be available upon request.

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