Manual Testing Quality Manager
Resume:
MOHAMMED AKRAM
*********@*****.***
OBJECTIVE:
Looking for a role as an Operations/Quality Manager where my extensive experience of more than 10 years
management techniques and creativity
operations. Helping teams in better
based projects, bringing in savings to
grow business by providing great satisfaction
customers.
PERSONAL SKILLS
Streamlining & Automation
Team Manager ”Builder”
Ownership & Accountability Holder
Business “Review Specialist”
Disciplinary Management
Project Value Addition Provider
Planning & Organizing
EXPERIENCE BRIEFING
Working with Mapping Giant Google
o At Google Maps my team and I have been supporting 3 different Client PgMs and 12 different Workflows.
o Team Size: Max team size Handled
WORK EXPERIENCE:
Have been linked to various operations processes in di
2019 Oct – Present: Associated with Wipro as
2017 June – 2019 Sep: Associated with
2015 Aug - 2017 June: Associated with
2013 Apr- 2015 Aug: Associated with Randstad Ltd. as Quality Analyst.
2011 Jan - 2013 Apr: Associated with Randstad Ltd. As MOHAMMED AKRAM
an Operations/Quality Manager where my extensive
and agile workforce in collaboration with my people creativity will be further developed and utilized in streamlining better Quality/Compliance traction around various production savings to the business, time management, in return helping to grow business by providing great satisfaction to internal stakeholders and the esteemed Streamlining & Automation
Ownership & Accountability Holder
Specialist”
Project Value Addition Provider
EXPERIENCE BRIEFING
Working with Mapping Giant Google
At Google Maps my team and I have been supporting 3 different Client PgMs and 12 different Workflows.
: Max team size Handled 32 Ops
Have been linked to various operations processes in different roles. Present: Associated with Wipro as Team Lead
: Associated with Wipro as Acting Lead
Associated with Minvesta InfoTech Ltd as Product Specialist Associated with Randstad Ltd. as Quality Analyst.
Apr: Associated with Randstad Ltd. As Analyst
people
streamlining
various production-
return helping to
esteemed
At Google Maps my team and I have been supporting 3 different Client PgMs and 12 Minvesta InfoTech Ltd as Product Specialist
Worked on various roles explained in a chorographical order under WIPRO LTD, HYD TEAM LEAD
OCT 2019 –
PRESENT
As a Team lead with handling current HC of 29 and serving as acting group lead (current role since 20 Months).
Responsibilities:
Work from Home Transition of employees in Covid-19 Situation
Team Productivity Maintenance Tracker in WFH situation for better Traction of SLA
New Project Proposal & Workflow Responsibility Addition to enhance Business & Headcount
Leading team functions including manpower planning, recruitment, induction, and performance appraisal
Monitoring Training & Productivity balance
Understanding client requirements, handling escalations & leading business review meets, Presenting the client review deck for the weekly and monthly reviews
Optimizing buffer headcount by providing a value-added Evaluation & Audit teams
New Project SOW, SOP & Work approach creation based on competency evaluation done
Implementing various operational programs to enhance the quality and productivity of the Pod Leads to drive the new bees better
Developing and proposing ideas towards tool feature enhancement. To aid overall process quality and enhanced productivity.
Managing a team as a leader and getting the required assignment ready as per the SLAs.
Monthly 1:1 Sessions with the team members regarding their areas of improvement and problems being encountered by them in person.
Taking regular team huddles to give the regular updates about the process and also taking their inputs to work on an effective workflow to yield maximum output
Setting-up, stabilizing processes, and ensuring smooth commencement of operations
Supervising overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction levels
Addressing operational issues and concerns in a timely fashion with customers and management
Guiding the operations team to ensure operational excellence and meet customer goal
Developing process repository and reference documents
Creating an environment that fosters development opportunities and motivating high performance amongst team members
Mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group targets; ensuring that the teams adhere to all the quality tools and procedures
Building an inspiring team environment with an open communication culture with feedback and one on one interaction
Updating the Logic flow/ knowledge management documents regularly depending on the changes in the product and process.
Interacting with the category team for the unresolved issues and updates and publishing them to the floor
Making sure that team shrinkage, Productivity, Billing Minutes, and Staff Time are met weekly.
ACCOMPLISHMENTS AS LEAD
Initiated a pilot workflow which is an enhancement for Google maps political project as per the client requirements, after a couple of months the process turned into a different project based on enhancements or improvements suggested.
Initiated political data creation and correction in India for 8 different states and the success rate was 89%.
WIPRO LTD, HYD ACTING LEAD / SME
JUNE 2017 –
SEP 2019
Handling a team of 17 through multiple processes as an Acting Pod lead, Mentoring Underperforming Employees (Tenured and New)
Responsibilities:
Analyzing the Error break up per process, and ramping up the Team to tackle similar issues
Meeting ETA and Workflow Closures as designed by the management
Audited the sample mapped data across all the countries and providing feedback to the management about the data quality, also providing feedback to the other projects, if the data is disturbed by them.
Extensively used internal tools identify the time and origin of the edits for project analysis
Designed a report for each country post the country completion, to provide the information to the management regarding the data quality, challenges faced, error trends, performance stats, etc
Identified the challenges in the project and raised tickets/bugs to the policy team to provide the solutions.
Analytical reports on progress/status of the project and scope of improvements and drawbacks.
Worked in various special projects, coordinating with the leads and top-level management.
Ad-hoc Works
MINVESTA INFOTECH LTD, HYD PRODUCT SPECIALIST
AUG 2015 – JUNE
2017
Evaluating the data, Finding and Escalating high priority errors to the client at the earliest to stop projecting wrong things on G-MFE, thereby not hindering the user trust and experience. Working on newly launched countries and Updating the working period with HC to be deployed. Responsibilities:
Working on Listnr eval relates to the data fixes in 2 wheeler mode.
Prepared the different work approaches before starting any new processes
Synchronizing with the Local police team to get more detailed information about road diversions in Indian cities.
Involved and supported the World Events for Indian events
Preparing the different Evaluation reports, where we have to evaluate the Vendor data to buy
Evaluated Indonesia data and came with an idea to add data of Indonesia schools which was a work where 120 ops worked for 8 months.
RANSTAD INDIA PVT LTD, HYD QUALITY ANALYST
APR 2013 –
2015 AUG
Working on packages or single-point issues to validate whether resolutions given by operators to each stage features, like Compound features, POI or Establishment features, other GeoData features like Geocodes (address codes), Roads (linear features) priority are set correctly and Validate the Quality check of work boundary as per the Country specific policies Responsibilities:
To verify the quality of the data on which operations were done and generate the issues to make the errors corrected
Attending the User queries (reported through Mapmaker, RMI) and resolving them on a priority basis
Validating the different types of eval before purchasing of vendor( Lepton, RMSI) data
Preparing weekly report of incorrect issues are dropped by the quality team and sharing that report to the team members for review purpose
Involved in testing of Internal tool and documentation of the observations to support the Engineering team
RANSTAD INDIA PVT LTD, HYD ANALYST
JAN 2011–
APR 2013
Gained knowledge on all the core workflows of mapping, Worked on System generated
(Auto-Checks) and User reported errors related to Ground Truth (Maintenance of Google maps).
Responsibilities:
Test results analyzing, sending suggestions and defects.
Prepared Root Cause Analysis for the errors received for the team every month and come up with action plans for individuals so that they do not repeat the errors.
Improving maps all over aesthetically as well as data-wise.
Worked on all core mapping processes for Google maps.
Resolving queries of my team members and taking them forward to the Policy team
Taking up daily production and severity review meetings to calibrate & boost performance.
ADDITIONAL TECHNICAL SKILLS
Manual Testing: Atlas Tool, Open Pusipin
Bug reporting tools: Buganizer
Operating Systems: Windows, Linux
Packages: MS Office Suite, Openoffice, All Google products (G-Suite
Flexible to take up any kind of responsibility.
Quality Oriented Mind setup.
Ability to learn new technologies quickly with strong determination.
Considerably proficient in oratorical skills and willing to work in a flexible environment. AWARDS & CAREER ACHIEVEMENTS
Consistently holding stack ranking 1 for last 3 quarters in the year 2019-2020
Awarded as the best employee for Quality support for the year 2018-19 in Wipro.
Star performer Award in recognition of outstanding contribution to the team during Product Specialist.
Suggested feature for the auto-check during quality support which was highly appreciated.
Received excellence award for the year 2013 – 2014
Received Spot rewards every month as the Top Productive Employee of the month - 2012
Received multiple Spot Awards in the Quality Control team Production team on reaching the highest targets based on quality
DECLARATION:
I hereby declare that the above-written particulars are the best of my knowledge and credence. I solicit you to be kind enough to allow me to serve our esteemed organization. I will endeavor to do my level best to be up to your expectations. MOHAMMED AKRAM
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