Customer Service Agent
Resume:
CURRICULUM VITAE OF CWENGA ALUVE TSEMBEYI
DATE OF BIRTH: 19/03/1996
NATIONALITY: SOUTH AFRICAN
GENDER: MALE
EMAIL: **********@*****.***
CELL NUMBER:
EXECUTIVE SUMMARY
I am hardworking, competitive, energetic, goal driven individual, who is always eager and willing to learn. I’m a very open minded individual and a problem solver who enjoys a challenge. I think on my feet and always thrive to create a positive atmosphere where ever I go.
SKILLS
Computer literate
Customer Service
Organized
Work well under pressure
Team player
EXPERIENCE
JOB TITILE: ONLINE SHOPPING ASSISTANT AT TAKEALOT, CAPE TOWN
OCTOBER 2019-JANUARY 2020
CORE RESPONSIBILITIES:
Deliver timely, accurate and professional customer service.
Communicate with our customers via phone and email.
Liaise between internal departments to solve customer queries.
Resolve product or service problems by utilizing listening skills to clarify customer queries; assess any service failure to identify the root-cause and take appropriate action.
JOB TITLE: CUSTOMER SERVICE AGENT AT MR DELIVERY FOOD, CAPE TOWN
JANUARY 2020-CURRENT
CORE RESPONBILITIES:
Deliver timely, accurate and professional customer service.
Liaise between internal departments to solve customer queries.
Utilize a variety of software tools to navigate customer queries.
EDUCATION
NAME OF INSTITUTION: LOUIS BOTHA HIGH SCHOOL
YEAR COMPLETED: 2014
QUALIFICATION: NATIONAL SENIOR CERTIFICATE
NAME OF INSTITUTION: CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
QUALIFICATION: DIPLOMA IN MARKETING
GOOGLE DIGITAL SKILLS CERTIFICATE: THE FUNDAMENTALS OF DIGITAL MARKETING 06-10-2019
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