Pharmacy Technician Customer Service
Resume:
KM
**** * *** ** *********, WI *****
***********@*****.***
KELLY MCFADYEN
OBJECTIVE
My objective is to find a career not just another job. I have great drive and learn new thing very fast. I would like to work for a company that values hard work. I believe the harder you work the better off the company is, which in turn the better off the employee is. I’m looking for a career I can excel at and move up in the company.
SKILLS & ABILITIES
My skills include very good customer service and problem solving. I like to help people with any problem they may have. I have dealt with people in a customer service atmosphere in all my previous jobs. I also
like to keep a clean and organized work environment. I am very familiar with insurances, sig codes, and come DEA compliance regulations.
EXPERIENCE
Pharmacy Technician, Aurora Health Care Menomonee Falls, WI 2020-Current
I currently work at Aurora mail order pharmacy. I have done filling on multiple automation machines and also hand counting medication. I have worked in our packaging department, mail out department, and inside the office area taking patient phone calls, entering prescriptions, handling some insurance problems and handling faxes in and faxes out for multiple reasons.
Pharmacy Technician, Froedtert Hospital Milwaukee, WI 2017 – 2018
I have worked in all the retail pharmacies within Froedtert Hospital. I have also worked in Froedtert’s discharge pharmacy and Med management pharmacies. In the retail pharmacies I did all the basic pharmacy duties. I entered new prescriptions, processed refills, filled scripts, put away inventory, and checked out customers to the front counter.
When I was at the discharge pharmacy I entered script, filled scripts, and delivered discharge medication to the patient’s room.
When I was at the med management pharmacy I answered phone calls, filled scripts, processed refills, entered new scripts, and contacted patient’s regarding their medication list.
Pharmacy Technician, Omnicare / CVS Milwaukee, WI 2015 - 2017 Omnicare is a long term care pharmacy. My duties include communication with nurses and residents at facilities, problem solving, taking care of refills for patients, obtaining new prescriptions for new admissions at facilities, and compliance with DEA regulations.
Pharmacy Technician, CVS Milwaukee, WI 2014 – 2015
My job duties include entering and filling of prescriptions, selling of prescriptions, customer service, third party issues, cash handling, and ordering inventory.
Senior pharmacy technician, Walgreens, Franklin, WI-2000-2012
My job duties included filling and entering of prescriptions, selling of prescriptions, customer service, third party issues, cash handling, organization, staff scheduling, inventory maintenance, ordering of store and pharmacy supplies, and returning inventory.
Animal care specialist, Animal Crackers Pets, Greenfield, WI 1999 - 2000
My job duties customer service, sales, cash handling, animal training and animal care.
REFERENCES
Stephanie Pape – Pharmacy Manager / CVS
Teri Betley – Pharmacy Tech / CVS
Mike Roets – Pharmacy Manager / Walgreens
Patty Santiago – DLT Supervisor / CVS Omnicare
EDUCATION
Rufus King High School - General studies - Graduated 1999
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