Administrative + customer service
Resume:
Curriculum Vitae
Of
Chezlyne Monique Fredericks
Personal Details
Chezlyne Monique Fredericks
Married
Coloured
Female
English Afrikaans
South African
Code B license
Personal Statement
Vast experience in client and customer service management and relations, general administration, sales marketing and promotions, also experience in human resources and finances daily office duties such as data entry, answering phone calls and sorting and filing documents.
Employment History
Loan disperser
Easy Cash Loans Customer service
2010-01-01 - 2011-01-01
Duties
•Meet and greet customers
•client service management Interaction and meetings with clients and customers
•Building solid client relationships
•Perform credit vetting and checks on clients
•Calculate affordability
•Capture client details
•Load debit orders
•Pay out cash loans Balance
•Receive cash loan repayments
•Ensure clients files are kept up to date
•Filling (Alphanumeric)
•Follow up on outstanding payment
•Balance and reconcile end of day Cash up
Administrative Clerk
The best Funeral society Customer service
01 June 2011 – 01 January 2014
Duties
•Meet and greet policy holders and new client
•Receive cash policy payments
•Handle customer queries and complaints
•Capture data for new clients and update customer details
•Balance and handover of cash up
Junior Office Manager
Chad Rentals (Sales and customer services)
2015-01-01 - 2015-12-30
Duties
•Customer and client service management
•Building solid client relationships Client and customer meetings and interactions by
•Manage all sales staff
•Receiving, distribution, checking stock
•Bookkeeping on quick books Reconcile stock list
•Booking in and out stock
•Quick books Capture and updating customer details
•Invoicing and quotations for clients and customers
•Filling Managing HR functions, register UIF, file UIF declarations
•Compile and updating contracts
•Compile employee files
•Dealing with and processing customer complaints and queries
•Calculating Salaries and overtime
•Payment of salaries
•Compilation and submission of tenders
Junior Sales & Admin Manager
Dooling IT Solutions Customer Service
2016-01-01 - 2016-12-30
Duties
•Customer and client service management
•Building solid client relationships
•Client and customer meetings and interactions
•Pursue new and potential customers
•Market and promote products
•Maintain customer satisfaction ie analyse customer ageing report
•Maintain healthy customer credit
•Receiving, distribution, checking stock
•Bookkeeping on quick books
•Reconcile stock list Booking in and out stock quick books
•Analyze supplier ageing report and allocate payments
•Capture and updating customer details
•Invoicing and quotations for clients and customers
•Manage staff portfolios/files and ensure it stays up to date
•Compile and updating staff contracts
•Dealing with and processing customer complaints and queries
•New ideas for generating sales
•Oversee sales staff with regard to quotations and markup percentages
•Meet targets for new sales and maintenance of sales targets for existing customers
Customer service agent
Globeflight world wide express
2018-10-01 – to 2020-12-18
•Booking customer collection (Parcel perfect)
•Handle all customer queries
•Capturing,sorting,filling waybills
•Receive cash payments
•Balance and reconcile petty cash
•Create excel invoices as required
•Handle customer complaints
•Liase with agents and assign remote collections
•General Administrative duties
Operational duties
•Inbound and outbound freight (line haul)
•Scanning parcels for delivery to correct route and driver (trip sheets)
•Debrief driver trip sheets
•Assigning customer collections to correct route driver
•Monitor drivers hand over (proof of deliver)
•Ensure all deliveries to correct delivery address
•Assist drivers with queries
Education
Grade 12
William Pescod Senior Secondary
2007
Subjects : Afrikaans
English
Tourism
Biology
Geography
History
Damelin
Financial Management (Course not completed)
Skills
Microsoft, QuickBooks, various
Word Proficient
Powerpoint Proficient
Excel Advanced experience
Explorer Proficient
Outlook Proficient
Typing Proficient
Computer literacy Advanced Competency
References
Quintin Dooling Owner
Dooling IT solutions
Cellphone: 796758990
Office: 079*******
Email: *******@*******.**.**
Mr Shawn Jossie Owner/Manager
Chad Rentals
Cellphone: 079-***-****
Junior
MS Portia Masisi Manager
Easy Cash loans
Office: 014-***-****
Marcelia Potgieter
The best funeral
Cellphone: 073*******
Ms Phindiwe Mtibe Supervisor / Patricia Harker
Globeflight
Office:087-***-****
Cellphone: 071*******
Convictions
Convictions: No
Police enquiries: No
MOTIVATIONAL LETTER
To whom it may concern
I firstly would like to thank you for your consideration in this regard and therefor wish to add
that I believe that i will be a valuable asset to your company as I believe that I am a hardworking and target orientated person, I pride myself on being a fast learner which in any environment leads to much effectiveness I however do not shy away from seeking necessary assistance, I can work well with any team but also have the ability to take initiative when it is so required, I hold all superiors at high esteem and take easy to criticism as I believe any moment is a learning curve as well is a teachable moment, I understand policies and procedures are an important part of any efficient and effective business therefore hold company policies with the utmost regard, I believe myself to be trustworthy,honest and dependable however in this being said i also believe that certain characteristics can only be proved by one's actions.
In conclusion I sincerely hope that you will consider my application as only then can I prove my significance.
Should you require testimonials please kindly feel free to contact any or all references as per Curriculum vitae
Kind Regards
Chezlyne Fredericks
Contact this candidate