Customer Service Representative
Resume:
Denise Little
St. Louis Mo, 63074
Home: ***-****
***********@***.***
Objective: To gain employment with fifth ten years of experience, I have as a customer service representative.
I have the ability to problems solving with accuracy in a timely manner.
To obtain a position developed through my professional growth.
Experience:
NexGen Temp Service for Verizon Fraud Department
9/19/2016- 8/28/17
• Identity Fraud Department (IFD) Wireless Network Coordinator, Plug Alarm Coordinator, FPF Coordinator, FVI Coordinator, Wireless Credit Coordinator.
• Verifying - new and existing customers
• VZW Order-Verifying and orders
• VZW Network-International calls
• VZW Account-customer accounts
• VZW Credits- Put in credits for customers who had fraudulent activities on their accounts.
• E Credits Application Tracking System/Verifying if a customer was approve or not for services with Verizon.
• Accurint-checking customer’s current address and previous, closest relative, verifying their age, date of birth, social security.
• Enforce-Credit Application number, customer order number. How many devices they have order and accessories. In addition, to see if the shipping address is current and matching.
• Network-To verify to see if customers make international calls. Are if their equipment has been changed or switched out fraudulently and if so put the correct device back on to customers account.
Registered Child Care Provider thru the State of Missouri
February 2013- Present Owner/Self Employed St.Louis Missouri
• I provide adequate childcare for parents that are in need of childcare services.
• I provide a wholesome nutrition breakfast, lunch for the children that are my care.
• Ages arranges from zero to five years old. I also work with the kids to teach them their primary letters and numbers, color recognition,
• The kid watches channels such as PBS, Sprout, Cartoon network, Disney etc. Let us not forget SpongeBob Squarepants and Dora.
Housing Authority of East St. Louis IL
April 2005-2008 Clerk /Customer Representative East St. Louis IL
• Worked in several different departments and perform many, different functions and tasks.
• Call center, took complaints for the residences and put in work orders for their units.
• PDC office, were I took inventory orders, supplies per items and responsible for receiving supplies, parts, equipment items.
• Issues supplies and took authorize personnel based on approved stock requisitions.
• Inspection office logged work orders and gave out work assignment to maintenance and some filling. In addition, inspected the units was well.
MCI World Com
May2001-November2002 Customer Financial Representative Earth City MO
• Collected on current and past-due telephone accounts.
• Educated customers on the status of their accounts.
• Blocked and Unblocked long distance service and calling card.
• Offered payment plans, such as checks and credit cards payments over the phone.
Shared Technologies Cellular, Inc.
November 1999-November 200 Customer Service Representative Maryland Heights, Mo
• Worked in an inbound call center activating, troubleshooting and adding pre-paid airtime to cellular phone accounts
• Provided general information pertaining to per-paid cellular products and services.
• Research and investigate some fraudulent accounts, the issues were resolved.
Skills: Microsoft office, Microsoft Word, Outlook, Spread Sheet, WordPad
Education:
Visual Performing Arts High School
September of 1986-June of 1987 General Studies St. Louis, MO
Reading, Math, Science, Social Studies, Dancing and Acting
Vocational Training Center
August 1990-May of 1992, Associates in Accounting/ Hotel/Motel Management/ Certificate awarded St. Louis, MO
Learning the day-to-day running of operations of the Hotel/Motel industry. Bookkeeping and accounts payable and account receivable
September 20003 to June 2004 Better Family Life – Project Respect Program East St. Louis IL
Behavioral Science Certificate Awarded
• Intents short-term employment readiness training program that simulate the work environment.
Volunteer Experience: where I am a member of the O.E.S. Where I volunteer in giving out baskets to the less fortunate during the. Thanksgiving and Christmas Holidays.
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