PROFILE SUMMARY

• As Coordinated with HR department for ensuring adequate manpower

planning

• Checked the MIS reports based on the interaction with customers for effective resolution of customer grievances

• Creating all Process Applications for New Batches

• Preparing daily and weekly report & Client KPI’s on given time line(Inbound

& Outbound Process)

• Knowledge in Avaya Applications and CMS Tool

ORGANIZATIONAL EXPERIENCE

Feb’20 to Current as MIS Executive in Q Conneqt Business Solutions LTD (Airtel Voice) Key Result Areas:

• Established corporate strategies for achievement of top line & bottom-line targets; managed business planning, operations & analysis for assessment of revenue potential in business

• Coordinated with HR department for ensuring adequate manpower planning

• Checked the MIS reports based on the interaction with customers for effective resolution of customer grievances

• Provided direction, motivation & training to the field sales team for ensuring optimum performance for all operational

Track daily attendance compliance

Preparing Airtel account Billing & RnP reports

Track daily revenue leakage related compliance

Process Login Hrs

Unique Documentation

Process Repeat analysis dashboard

Process Internal MIS Dashboard

Process Multiple Dashboard

Process Hygiene Dashboard

Compliance Related Reports

ID Management

Application ID Compliance

Basic Hygiene analysis dashboard

Process Non CDN dashboard

Up sell Compliance Dashboard

SKILL SET

Business Development

Real time Management

ID Management

• A focused professional offering over 3 years 7months of experience CHANDRA KANTH

Contact: +91-812******* Email: admi0d@r.postjobfree.com Mis Executive & Analytics

Industry Preference

e

: Voice Process

Clients Related Reports

Downtime Impact

Repeat Impact

All Client Related Reports

Operations Management

• Preparing MIS reports & other reports with a view to apprise management of Process operations and assist in critical decision-making process.

Client Relationship Management

• Responsible for service delivery

• Identifying improvement areas & implementing measures to maximise customer satisfaction levels. Highlights

• Achieved Best Performance award OCT’17.

• Achieved Best Performance award DEC’19.

• Achieved Best Performance award JAN’21

• Achieved “ Wow “ LOE Award for month MAR’20

• Achieved “ Wow “ LOE Award for month Feb’21

PREVIOUS EXPERIENCE

Jan’17 worked as Customer Service Executive in Q Conneqt Business Solutions LTD Feb’20 to Current as MIS Executive in Q Conneqt Business Solutions LTD (Airtel Voice Process) ACADEMIC DETAILS

• SSC, Subramanyam High School-2009

• Intermediate from Sri Chaitanya Jr.College 2011

• B.Tech from Electronics and communications from Hasvita Institute & Management and Technology 2016. IT SKILLS

• MS Word & PowerPoint

• Advance Excel

PERSONAL DETAILS

Name: Parsi Chandra Kanth

Father Name: Parsi Murali Krishna

Mother Name: Parsi Sujatha Devi

Date of Birth: 16th June 1994

Address: 12-1-1-B/6, Lakshminagar, Lalapet, Tarnaka, Sec-bad 500017 Languages Known: English, Hindi, and Telugu

Location: Hyderabad.

Mobile: 812*******

Contact this candidate