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Customer Care Assistant

Location:
Provo, UT
Posted:
May 17, 2021

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Resume:

Jenna Woolley

admhwm@r.postjobfree.com

208-***-****

WORK EXPERIENCE

TEACHING ASSISTANT— BYU

Sep 2020 - Apr 2021

● TMA 102 - Introduction to Film

● TMA 114 - Reading and Constructing Narratives

AUDIOVISUAL DIGITIZATION SPECIALIST — Harold B. Lee Library · BYU Jan 2020 - Jan 2021

● Worked in advanced A/V preservation lab converting analog video and audio to digital formats

● Edited digital content on DAW software and HTML

● Managed digital data systems, metadata entry, and derivative creation

● Maintained AV preservation equipment

CASHIER & AMBASSADOR — Kenworthy Performing Arts Center Jun 2017 - Aug 2018 · Apr 2019 - Aug 2019

● Operated sound and projection equipment

● Collaborated with over 25 performance groups, art galleries, universities, nonprofit organizations, cooperatives, festivals, and donors on a regular basis

● Maintained the marquee and auditorium to ensure the historical integrity of the building

● Worked as a concessionaire, ticket attendant, and usher

● Provided outreach to local schools and coordinated four exclusive high school programs

● Trained new employees

CONCESSIONAIRE — Hamilton Lowe Aquatic Center

Jun 2015 - Aug 2015 · Jun 2016 - Aug 2016

● Maintained grounds and operated the waterslides to create a safe and clean environment

● Resolved conflicts between patrons

● Coordinated private parties and customer care to provide patrons with information and support

● Sold tickets and concessions to up to 800 patrons daily EDUCATION

Brigham Young University — Media Arts (major), Sociology (minor) PROFESSIONAL REFERENCES

● Ben Harry - AV Digitization Curator: admhwm@r.postjobfree.com

● Dean Duncan - TMA 114 Professor: admhwm@r.postjobfree.com



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