Personal Assistant

Jillian Donaldson-Cameron

Hume Lake, CA ***** — 559-***-****

*************@*****.***

Summary

Talented, enthusiastic, and proactive customer service professional committed to clearly communicating company benefits to help solve problems and provide customer solutions. Resourceful advocate who makes people feel comfortable by taking ownership of issues and educating customers on the right decisions to get the highest benefits. Quickly adapts to change with a positive “can-do” attitude to accomplish the long-term goal. Strong leader who supports teams, remains calm in high-stress situations. Experienced trainer and supervisor keeping staff informed, inspired, and motivated for efficiency.

Education — Certifications

Wilderness Training Joshua Wilderness Institute – Hume, California - 2017-2018

Studies in customer service, communications, character development, life skills, international travel

Diversity in team and community interaction

ServSafe Food Protection Manager Certification – 2017

American National Standards Institute (ANSI) — Conference for Food Protection Standards (CFP)

Professional Experience

Hume Lake Christian Camps – Hume, CA March 2019 – June 2020

Head Chef \ Department Lead Food and Beverage Events

— Selected to restructure kitchen operations: Introduced procedures that increased efficiency 90%

— Created a positive work environment improving staff morale, productivity, and customer service

Supervised and trained 5 team members on food delivery and preparation for up to 2,500 guests

Created displays of fruits, vegetables, salads, and sauces for special events creating a dining ambiance

Adapted menus to accommodate food allergies or selection preferences with 100% satisfaction

Hume Lake Christian Camps – Hume, CA Sept. 2017 – Nov. 2018

Hostess – Do You Like Christian Camps

Directed, coordinated, and trained up to 75 servers serving 1,500-2,500 guests

Summer Season: Supervised customer service, food and beverage delivery ensuring efficiency in all facets of food preparation and camper satisfaction

Quickly altered menus to accommodate special food needs

Winter Season: Facilitated private events, marriage, men’s, or women’s retreats serving up to 800 people maintaining a Fair to High service ranking against competitors.

Hobbies — Community Activities

Hurricane Relief, 2017 – Onsite distribution of food, supplies and counseling with area residents

Volunteer Teacher’s Aide, 2017 – Genesis School for Special Needs Children, Larabacoca, Dominican Republic through Students International: Tutored children on hygiene and social interaction

Volunteer Outreach Midnight Mission-Los Angeles Skid Row, 2017-2018

Skills

Customer Service — Microsoft Office — Bilingual – Basic Spanish Multicultural Interaction

Training — Cashier — Communications Adapt in Stressful Situations

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