Human Resources Student

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MICHELLE HAN

LAS VEGAS, NV 89074

424-***-**** ***.********.*****@*****.***

Highly motivated Human Resources student with exceptional communication and multi- tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.

High-Volume Dining

Team Leadership

Scheduling

Multitasking skills

Employee training

Staff Management

Customer service

J TO P CORP

Head Server La Mirada, CA April 2017 - July 2020 Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.

Created job descriptions and posted on various websites to attract new candidates. Scheduled interviews for applicants and conducted interviews in place of manager when not available

Trained new staff on restaurant operations and policies to strengthen performance. Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Supported needs of 40- person wait staff who attended to specific needs of countless customers daily for AYCE restaurant.

DAIKOKUYA

FOH Supervisor Los Angeles, CA November 2014 - July 2016 EDUCATION

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.

LOLLICUP USA INC.

Assistant Manager Los Angeles, CA June 2013 - November 2014 Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Interviewed, hired, and trained staff to comply with company policies and procedures. Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance. BACHELOR OF SCIENCE Management And Human Resources California State Polytechnic University, Pomona

Pomona, CA 08/2021

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