Gregory Block

www.linkedin.com/in/gregablock

Innovative and objectives-oriented Manager/Engineer with the great ability to learn new technologies.

PROFESSIONAL EXPERIENCE

Gozio Health, Inc., Atlanta, Georgia 2019-Present

Lead Installation Tech

Quality Assurance Testing, Maintain and installation of Indoor Positioning Systems (IPS) or better known as Wayfinding/Campus Navigation Systems. Managed 6 Installation Technicians.

●Install, Evaluate, Post Installation Testing, and provide technical support of product

●Responsible for running mapping robot

●Ensure Software Quality Assurance and perform installs and updates of IPS, Customer Phone Applications, and software

●Test bug fixes using Drawmap

●Developed QA test cases per customer configuration

●Responsible for creating QA, Installation and other documentation related to IPS

●Utilize critical thinking skills to assess situations and devise the most desired outcome for the product under test

●Expert understanding of iOS and Android Devices along with their corresponding configurations and Apps

Network Kinetix, Austin, Texas 2016-2018

Manager Product Release and Services

Set up, Managed and Designed QA Test Lab for the Network Kinetix PDC360 VoIP anomaly detection software, and advanced “data in flight” time critical cyber security capability. Managed 3 QA Test Engineers.

●Managed and mentored Test Engineers on QA testing procedures, SIPp protocol, and proper installation procedures

●Write technical documents of installation procedures after extensive QA testing

●Build and administer local and remote servers and networks

●Test, Troubleshoot, diagnose, and benchmark software, hardware and security systems

●Ability to deep dive into SIPp protocol and find anomalies

●Built virtual PBX and Cisco Routers and Switches for lab use

●Very well versed in VMware and AWS

Ericsson, Inc., Plano, Texas 2014-2016

Implementation Manager II

Remote Position - plan and monitor service and material requirements needed to secure an efficient implementation and configuration of Telecommunications equipment.

●Mentored Implementations Managers and Integration Engineers on LTE equipment

●Created and tracked outage and trouble tickets via the CSMS and CMS tools

●Responsible for documenting and reporting to management team on-going and completed tasks related to various Ericsson projects

●Experienced with storage, servers, firewalls, and routers projects

●Consulted with CM’s, CPM’s and other IM’s on-site deliverables

●Coordinate various teams of field engineers as their Technical Leader

●Organize and lead implementation projects

●Handle work orders

●Plan and follow up on quality assurance

●Negotiation with the clients and vendors

Gregory Allen Block

Resume

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Ericsson, Inc., Plano, Texas 2009-2014

Field Engineer III

Senior Technical Lead and accountable for complex engineering and/or analytical tasks and activities including but not limited to, Network design, scoping, engineering test and measurement, modification, implementation, installation of LTE and WCDMA Telecommunications equipment.

●Responsible for troubleshooting and fix agent for Ericsson RAN LTE and WCDMA, Ericsson OSS, RBS, and related equipment down to the component and software level

●Installation, commissioning, integration of RBS transceivers and their ancillary equipment

●Troubleshooting and maintain safe operation, alarm interpretation and removal for LTE GSM equipment, as well as Node B/ ENode B

●Troubleshoot software and hardware of base stations using RBS Element Manager.

●Node B, Sync Troubleshooting Loop check for TX/IP from Node B to RNC

●Analyze, troubleshoot and program RET configuration for of CCU and Antenna

●Test and measurement of wireless cell site quality using PIM, VSWR, OTDR for coaxial and fiber

●Troubleshoot RSSI Issues

●Script creation/loading and troubleshooting in Node B(Through O&M, Site equipment, specific lub,…)

●Carrier Addition 3C, 4C,5C, including installation, integration, commission, troubleshoot

●License key and SW upgrade on site execution for WCDMA and LTE

●Site Integration using BTS manager and or Moshell work

●Perform DUL/DUW Board replacement and health check

●Perform RRUs replacement and addition

●Remote troubleshooting for Configuration or hardware issues associated with LTE, WCDMA Nodes (RBS)

●Test and troubleshoot RAN equipment

●Verification of traces, system parameters and LTE black module

●Radio network parameter change impact analysis (cell status, alarm and Crash impact)

●Define and declare neighboring cells IRAT, UTRAN, EUTRAN

●Analyze traces and exceptions for worst cell troubleshooting

●Measure, analyze and monitor KPI, Daily monitoring radio performance and RAN parameter

●Consultation and support to customers on technical issues related to WCDMA & LTE and RAN products

Sprint, Fairfax, SC 2001-2009

Manager

Experienced manager of the day-to-day operations of a large Telecommunications Switch/Data Center. Managed 15 Field Engineers.

●Provided supervision, coaching and counseling, and development for five Senior Field Operations Technicians

●Ensured compliance with safety policies, processes, procedures and site security.

●Experienced with service delivery and service assurance of circuits.

●Supported various control centers in the installation and/or maintenance of both switched and non-switched equipment.

●Worked with numerous departments within Sprint and various vendors including Local Exchange Carriers and equipment vendors.

●Ensure proper documentation is available to avoid customer impacting events.

●Maintained work schedule to provide appropriate coverage.

●Controlled costs per budget guidelines.

●Interacted with all levels of management.

●Developed process improvement initiatives through team participation.

Gregory Allen Block

Resume

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●Experienced with building maintenance, environmental alarms, commercial and internal power supplies.

Sprint, Shawnee Mission, KS 2000-2001

Test Engineer

●Experienced tester, analyzer and maintenance of new equipment under development in a technical laboratory environment for Sprint Integration On Demand (ION).

●Experience supervising three contractors.

●Performed call through testing and call failure analysis of the NORTEL PVG, NORTEL Cronus box, Telcordia Service Manager and Graphic User Interface (GUI), and TelGen Integrated Services Hub (ISH).

●Experienced with providing vendors with details of tests, cause of failures and providing possible fixes.

●Implemented software patches and software upgrades.

●Experienced writer of test scenarios to emulate real world consumer telephone calls.

●Provided updates and progress reports to all levels of management throughout the day.

Sprint, Leesburg, FL/Gardner, KS 1994-2000

NTAC Engineer

●Experienced in providing tier II/III technical support to Switch Technicians, Private Line Technicians, Outside Plant Technicians, Installers, Operators, E911 System Technicians, DMS Software Engineers, PBX Technicians and customers.

●Experienced working with switching equipment vendors.

●Experienced Project Manager of projects for new services, equipment and software deployments, which included hardware upgrade for ISDN PRI services.

●Experienced technical document writer.

●Extensive knowledge of DMS translations with the ability to analyze, correct and write translations.

●Experienced mentor of NTAC Engineers.

●Shift Supervisor role.

Education

Mitchell Technical Institute, Mitchell, SD Electronics Communications

Mitchell Technical Institute, Mitchell, SD Computer Systems Technology

Certifications

Certified ILT Node B Integration/Commissioning - Ericsson

Certified WCDMA Node B Integrator - Ericsson

ADDITIONAL RELEVANT INFORMATION

Awards

Sprint Values Excellence Annual Award for outstanding performance

Organizations

Project Management Institute

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