Laura Higuera
Buckeye, AZ *****
**********@*******.***
Analytical professional with a solid background in office administration, exceptional customer service and problem solving skills. Recognized as an adaptable, conscientious employee with excellent communication and effective commitment to teamwork. Detail oriented, bilingual and financially aware of diverse situations in order to provide extraordinary assistance. Authorized to work in the US for any employer
Work Experience
Accounting Specialist I
Arizona Department of Corrections - Goodyear, AZ
March 2019 to June 2020
•Review and reconcile billing records and accounts
•Perform general administrative duties including filing, mail distribution and record retention
•Handling full cycle of accounts payable/accounts receivable activities including auditing and verifying accuracy
Accounting Technician
Arizona Department of Corrections - Goodyear, AZ
July 2018 to March 2019
• Verifies financial data, and prepares daily and monthly financial reports
• Processes documentation for released inmates
• Updates and maintains the statewide ITA payroll systems Mailroom Clerk II
Arizona Department of Corrections - Buckeye, AZ
February 2018 to July 2018
Accountable for collecting and handling ASPC-Lewis mail in accordance to Federal and State regulations.
•Meters and tracks registered and certified mail
•Maintains certified, registered, and legal mail logs
•Operating and maintaining office equipment including copiers, fax machines, telephones and postal machines
Loan Document Specialist 3
Wells Fargo Home Equity - Phoenix, AZ
November 2016 to June 2017
Accurately processed high volume of lending transactions on a daily basis.
• Efficiently translated and verified mortgage and financial documents
• Skillfully identified and resolved discrepancies with data entry
• Proficiently maintained incoming and outgoing mail at a 100% rate of completion Support Services Representative
Edwards Federal Credit Union
January 2014 to July 2016
Responsible for resolving and maintaining customer's accounts and processing account transactions.
• Recognized for providing excellent customer service on quarterly basis
• Exceeded weekly quota of customer care in a timely manner
• Researched and resolved customer concerns following company policy standards Customer Account Specialist
American General Finance - Peoria, AZ
May 2006 to February 2009
Day to day office monetary operations, bilingual customer care assistance, and funded various types of loans.
• Retained and balanced cash drawer with 100% accuracy
• Resourcefully increased revenue by decreasing collection balances
• Restructured loans in order to salvage defaulted customer accounts Administrative Assistant
Computer Education Institute - Riverside, CA
November 2001 to June 2003
Provided daily clerical support, maintained confidential student documents and assisted in employment placement.
• Acknowledged for continuous exceeding quarterly goal of student placement
• Reorganized student file system to provide beneficial convenient access
• Contributed to the aid of employment of graduates Education
Vocational Training
Computer Education Institute - Riverside, CA
2001
High school or equivalent
August 1995 to June 1999
Skills
• Scanning
• Document Control
• Filling
• Data Entry
• FAX
• Mail Clerk
• Scan
• Accounts Payable
• Reconciliation
• Accounts Receivable
• Payroll
• Auditing
• General Ledger Accounting
• General Ledger Reconciliation
• Basic Math
• Spanish
• Administrative Experience
• English
• Account Reconciliation
• Typing
• Microsoft Office
• Microsoft Word
• Clerical Experience
• Customer Service
• Journal Entries
• Bank Reconciliation
• Time management
• Multi-line phone systems
• Accounting
• Front desk (5 years)
• Banking (3 years)
Languages
• Spanish - Expert
Assessments
Data entry: Attention to detail — Proficient
May 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Data entry: Accuracy — Highly Proficient
December 2020
Entering data quickly and accurately
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
March 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
2017 - AWEE Bank Work$, Phoenix, AZ, Bank Training Certificate of Completion