Executive, Hotel General Manager
Resume:
William P. Brendel
San Antonio, TX. 78258
**********@*****.***
LinkedIn: https://www.linkedin.com/in/williampbrendel/
Career hospitality leader focused on customer-oriented service operations and business development. Overall property management, specific rooms operations leader, food and beverage oversight, sales, marketing, advertising, hotel public relations, revenue management, promotions, financial accounting and total cost control.
30+ year industry veteran possessing excellent communication and analytical skills; possesses a keen eye for operational excellence, develops and nurtures outstanding positive relations with customers and hotel staff.
Results oriented, skilled planner and dedicated leader with a proven ability to achieve goals in multiple operational environments. Successful in developing creative operational principles and procedures. Focused on customer, staff and ownership satisfaction. Involved in the community, contributing to local business and industry organizations.
Employment Summary
The Crockett Hotel, San Antonio, TX General Manager 2008-2020
Direct responsibility for the total operation of a 140-room, independent historic, boutique hotel in downtown San Antonio. Led 50+ staff members in operating a $6M+ hotel annual budget.
Prepared, implemented and insured departmental performance of hotel annual budget plan. Doubled hotel revenues from 2008-2019, providing more than $1 million increase in hotel GOP since 2008.
Collaborated in leading the overall operations of the sister property, The Menger Hotel. Directed shared services in revenue management, human resources, maintenance and loss prevention for both hotels. Created staff training programs to standardize and improve customer service delivery. Motivates and provides consistent direction to entire hotel staff.
Implemented Stash Hotel rewards as a guest recognition rewards program based on guest spend criteria. Achieved a top 10% visitor rating for the Crockett in San Antonio on Trip Advisor (top 10% out of 350+ properties). Crockett hotel achieved the #1-rated select service hotel in San Antonio. Recognized with Trip Advisor certificate of excellence since 2015. Received distinction with Historic Hotels of America, and a verified state of Texas Treasure business operation for businesses over 50 years in operation.
Emily Morgan Hotel, San Antonio, TX 2004-2008
Hotel General Manager. $8 million+ in annual revenues
Loews Denver Hotel, Denver, CO 2001-2004
Hotel General Manager $9 million+ in annual revenues
Loews Miami Beach Hotel, Miami Beach, FL 2000-2001
Executive Assistant General Manager – Rooms Division
Loews Vanderbilt Plaza Hotel, Nashville, TN 1990-2000
Executive Assistant General Manager – Rooms Division
Education
University of Missouri – Columbia 1976-1980
Degree: Bachelor of Science – Business Administration, June 1980
60+ hours post graduate studies. UM-SL and UM-Columbia. 1981-1983
Community and Industry Involvement
Board chairman of San Antonio Hotel and Lodging Association 2008-2010
Commissioner, San Antonio Convention and Visitors Commission 2008-2010
Board member of the inaugural SA TPID board with Visit San Antonio 2019-2020
San Antonio Visitor Alliance board member 2010-2020, board chairman 2013-2014
City of San Antonio District #9 appointment to the Alamo Plaza Advisory Committee 2014-current
Texas Hotel and Lodging Association board of directors 2008-2014
CENTRO San Antonio Joint Governance Board, served as CENTRO PID board chairman 2014-2017
Local Volunteer: Abiding Presence Lutheran Church, Texas Ramp Project, San Antonio Food Bank, Haven for Hope
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