AKHIL NAIR

Nirmala CHS, room no – ***, plot no- *1, sector -36, Kamothe, Navi Mumbai

Contact no- +918*********

Email Id.- admhdu@r.postjobfree.com

PROFILE SUMMARY

●Offering over 42 months of experience in HOSPITALITY – FOOD & BEVERAGES

● Looking for the opportunity to build and strengthen the customer base of a fine establishment.

●Seeking a Team leader / banquet executive position in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience as a waiter in an organization.

CAREER OBJECTIVE:

Energetic, customer-focused professional, seeking for growth-oriented organization, where in one can make significant contribution to the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an opportunity to constantly strive to explore, innovate & excel in attaining organizational and my individual goals.

STRENGTH & SKILLS:

●Interpersonal Relations

●Up selling products

●superlative customer service

●Outstanding time management skills

●Strong organizational skills

●Verbal communication

●Anticipating guest needs

●Maintaining workplace clean

●Courteous

●Problem solving

●Service Excellence

●Quality Orientation

●Ability to work under pressure without been stressed

●EDUCATION BACKGROUND:

Course / Degree

Institute / Board

Year of Passing

Grade

Bachelor of Arts in International Hotel & Tourism Management

QUEEN MARGERATE UNIVERSITY, SCOTLAND

2015

Distinction

H.S.C (commerce stream)

MUMBAI UNIVERSITY (MUMBAI)

2012

B

S.S.C

CBSE BOARD

2010

B

EXTRA QUALIFICATIONS

* Completed successfully STCW 2010 from B.P marine academy Belapur, Navi Mumbai.

* Completed A1 level of German from Stanford English Academy.

* Completed advanced firefighting course from SEATRAC collage of offshore training.

WORK EXPERIENCE

Working as Assistant F&B Steward at AIDA CRUISES since January 2018 completing two contracts.

Key Responsibilities

oGreeting the guest guiding them to their tables, taking orders serving them according to their choice.

oLooking after the work station and preparing according to USPH standards.

oMaintained full knowledge of all menu items, contents and preparation methods.

oPrepared mixed drinks; poured wine, beer and nonalcoholic beverages.

oTaking inventories of linen, equipment’s, cutlery and crockery.

oDemonstrated integrity and honesty whilst interacting with guest, team members and managers.

Worked as “GUEST SERVICE ASSOCIATE” in SPICE IT restaurant at IBIS TURBHE, Navi Mumbai from April 2017

Key Responsibilities

oConsistently provided friendly guest service and heartfelt hospitality

oWelcome every guest, checking guest satisfaction

oBeing in charge of my team, handling complains,

oOrganizing private events such as setting up conference meeting

oBegin in charge of events such as private dinners, conference

.

●Worked as “GUEST SERVICE ASSOCIATE” at THE LALIT, Mumbai from June 2015 until December 2016

Key Responsibilities

oGreeting customer and escorting them to their seat.

oMaking recommendation upon request made by the guest while presenting the menu.

oPlacing the order and looking after the guest needs.

oMaintained full knowledge of food and bar menu

oDelivered quality food and beverage service to guests in a responsible manner.

oDelivered food and beverage orders within established timeframes

oPrepared coffee and espresso drinks.

oProcessed cash, credit card and voucher payments.

oUpheld a high standard of cleanliness in all work areas.

oMaintained bar stocks, replenishing daily as necessary.

oMonitored glassware and stemware inventory.

oServed each guest with a sincere, positive, pleasant and enthusiastic attitude.

oMade engaging connections with guests to create loyalty.

COMPETENCIES

●Quick learner & adapts well to changes and pressure in work place

●Managing relationships & working efficiently with diverse groups of people

●Leadership skills to lead projects & handle work independently

LANGUAGES KNOWN

English, Hindi, Malayalam, Marathi, completed A1 level of German.

HOBBIES

Bike Riding

Car riding

Listening music

Playing games on computer

Dancing

DATE OF BIRTH

4th September 1994

DOCUMENTS

DETAILS

PASSPORT

L5749940

ADHAR

486*-****-****

PAN CARD

ATCPN5587G

DECLARATION

I hereby declare that the details furnished above are true to the best of my knowledge.

Mumbai.

India.

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