Manager Assistant

Janelys Antunez

***** ******** **** ** *** ***

Fort Myers, Fl 33908

(863) 233 - 5401

*******.*********@*****.***

Profile

Sales Associate with 5+ years of experience in retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability. Proven history of carefully managing funds to reduce discrepancies. Service oriented team member with articulate communication skills and friendly demeanor.

Skills

● Bilingual (Spanish & English)

● Problem Solving

● Cash drawer management

● Amazing Customer Service

● Team Leadership

● Quick And Efficient

● Credit card processing

● Able to lift 50lbs

● Resolve Customer Issue Quickly

● Certified In Microsoft Word, Excel, etc.

Experience

June 2020 - PRESENT

Park Smoke Shop, Fort Myers - Manager

● Assist an average of 80 or more customers per day in finding or selecting items, and providing recommendations.

● Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise and cleaning up

● Achieved a total of $80k or more a month in sales for a consecutive 9 months.

● Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.

● Provide outstanding customer service, receiving 98% in customer service feedback 2

May 2018 - June 2020

Metropcs, Clewiston - Assistant Manager

● Aided spanish speaking customers, increasing repeat and loyal customers by 40%

● Stock, replenish, and organize inventory with accuracy and efficiency, completing task faster than average associates.

● Helped an average of 50 customers per day by responding to their needs and locating all products needed

Education

August 2014 - May 2018

Clewiston High School - High School Graduate

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