Jayesh Kallaikannoth, Supervisor-Travel Operations

M : +971*********, E: admha9@r.postjobfree.com

PROFILE Dedicated Customer relationship with 15 years of experience, dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and always ready for next task.

EMPLOYMENT HISTORY

JUN 2014 – MAR 2021 SUPERVISOR-OPERATIONS ATPI TRAVEL LLC DUBAI

Worked closely with Operations Manager to ensure timely completion of operational/team tasks.

Worked closely with Business Implementations Manager & ensured timely setup for new clients coming onboard

Worked closely with Regional Director/General manager in submitting bids for potential new clients

Successfully handling complete travel of Offshore giants Aramco Rowan Drilling (ARO drilling-Former Rowan Drilling) from last 7 years, inclusive of both Offshore and Corporate travel.

Worked well independently and on a team to solve problems.

Monitored the performance of operations team members and worked to increase team morale and motivation.

Successfully handled and managed team activities even when working from home during the Covid pandemic.

Promoted team building skills and fostered positive team relationships.

Remained open-minded and committed to advanced communication practices.

Assisted with the recruiting and interviewing of new and potential employees.

Contributed to the creation of company objectives and worked to support them.

Organized and prioritized work to complete assignments in a timely, efficient manner.

Operated with a strong work ethic, professionalism, and the ability to work under pressure.

Handled all challenging situations with best of my work experience and industry knowledge.

Handled all additional tasks as & when assigned by Management members.

JUN 2014 – MAR 2021 TEAMLEADER-OPERATIONS GRIFFIN MARINE TRAVEL LLC DUBAI

/ ATPI TRAVEL LLC

Managed a team of people devoted to achieving success in regard to the connection between operational initiatives and our client’s responsibilities

Successfully handled all travel requirements of Offshore Companies like ARO Drilling, Vantage Drilling, Valaris (former Ensco)

Achieved complete success with onsite work assignment with companies like Shelf Drilling, Leighton & Superior offshore etc...

Organized and prioritized work to complete assignments in a timely, efficient manner.

Exhibited strong managerial traits, and the ability to serve as an effective leader.

Utilized strong decision-making and problem-solving skills.

Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work environment.

Negotiated rates with suppliers to get the best possible deal for clients.

Successfully reconciled clients credit cards with all required back up documents.

Created workflows and procedures with proper guidelines for effective, efficient, and smooth workflow

Was always in front to attend the priority cases and address the most complex issues.

Always maintained a equilibrium in team and created a fair and open work environment, which leads to raise Team performance.

Made monthly work Rosters with proper and advance leave planning, so team is not short staffed, and all team is aware of their own and team members shift schedules.

Made sure that every member in Team, not only contributes to team but also grows to best for their traits

Always open to accept new challenges as assigned by Managers.

OCT 2007 – MAR 2010 SENIOR TRAVELCONSULTANT-OPERATIONS GRIFFIN MARINE DUBAI

TRAVEL LLC

Effectively managed tasked assigned from start to finish.

Priority was to complete team goals for the day

Worked closely with many Corporate and Offshore clients like Franks International, Fugro Offshore, Seacor Environmental, Seacor offshore, Emirates Trading Agency etc.

Never hesitated to extend working hours to complete assigned tasks.

Created and good friendly work atmosphere where, suggestions and comments were accepted by Team Leader & Operations Manager.

Ensured daily reporting, with proper handovers are given before logging off for the day .

Followed all instructions and guidelines from Management, Managers & Team leader, which helped effective workflow within the team.

Participated In all team building & training activities arranged by management.

MAR 2006 – SEP 2007 JUNIOR TRAVELCONSULTANT-OPERATIONS GRIFFIN MARINE MUMBAI

TRAVEL

Joined as Trainee Travel consultant on 20 March 2006.

Completed Training and started working in Fares building team by Jun 2006.

Served as a friendly, hardworking, and punctual employee.

Promoted to Mumbai Head office as Junior Travel consultant by Jul 2006.

Was Assigned to Ticketing team at start.

After mastering on ticketing was moved to operations team

Started handling Offshore, Marine & corporate clients by end on 2006

By Mar 2007 was transferred to on sight location of MSC shipping in Mumbai.

Worked with team handling passengers of approx. 40+ marine vessels assigned to us.

Moved to Mumbai Head office by Sep 2007, to complete the Procedures of official transfer to Dubai Office as Senior Travel Consultant.

EDUCATION

JUN 2001 – MAY 2004 Bachelor of Commerce, Model College DOMBIVILI(Mumbai Suburb)

JUN 1999 – MAY 2001 Higher Secondary Certificate, Model College DOMBIVILI(Mumbai Suburb)

JUN 1998 – MAY 1999 Secondary School Certificate, Model College DOMBIVILI(Mumbai Suburb)

SKILLS MANAGEMENT ADAPTABLITY WORKING UNDER PRESURE

CUSTOMER RELATIONS TEAM PLAYER MULTITASK

COURSES

FEB 2021 Master of client and account management, Udemy

JAN 2021 Strategic cost management for procurement and supply chain, Udemy

MAR 2006 IATA/UFTAA Foundation Course Examination, Travel Wings

MAR 2005 Diploma in International Airlines & Tourism Management, Melange Institute

HOBBIES Cricket, Football, Volleyball, Badminton

LANGUAGES

Language

Read

Write

Speak

English

Yes

Yes

Yes

Hindi

Yes

Yes

Yes

Marathi

Yes

Yes

Yes

Malayalam

-

-

Yes

REFERENCE

Reference will be made available upon request.

Date : ( Jayesh Kallaikannoth)

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