Shobhit Srivastav

admh9p@r.postjobfree.com

+917*********

Looking for a growth oriented and challenging position to use the 7 years of Customer Relationship Management experience across multiple platforms and industries. Experience

Genpact India Pvt Ltd (June 2015 and Currently Employed) Process: Google AdWords Curated Format (Snippets)

Designation: Process Developer

Key Result Areas:

● Worked with a team dedicated to Google Analytics since June 2015.

● Took on the roll of an SME from May 2017 to Jan 2018 for Google AdWords.

● The job responsibilities was to help handle a team of 30 employees to solve customer queries regarding Google AdWords, Google Analytics and the Google Merchant Center.

● Worked as the Acting Team Lead for the Compliance Team from Aug 2018 to to Dec 2019, which included monitoring an account of 300+ employees and ensuring everyone adhered to the organization’s policy and conduct regular checks to ensure no PII and SPII of employee, client or user is stored or shared.

● Presently working as the QA for the Curated Formats(Google Ads Structured Snippets) Team from Jan 2020 to till date.

● The job responsibilities include completion of audits and test findings, sharing feedback and coaching the agents.

Digicall Teleservices Pvt ltd(November 2014 to June 2015) Process: Tuxedo(Prepaid Travel Cards)

Designation: Executive

Key Result Areas:

● Worked as an operation executive for Tuxedo process

● The job responsibilities are to handle the customer queries regarding the cash card related to Tuxedo and STA.

● Responsible to handle customer queries regarding Eccount.

● Maintaining good quality over email for international client interaction. ICICI Bank(January 2014 to October 2014)

Process: Retail banking.

Designation: Phone Banking Officer

Key Result Areas:

● Worked as a Phone Banking officer.

● Primary role was to handle Customer queries related to their Bank Accounts and Cards. Certifications

● Lean certified for an idea to improve AHT of the process.

● Six Sigma Green Belt

● Six Sigma Black Belt

Academics

2013 B.Tech. in Electronics & Communication Engineering from UPTU University 2008 12th from Open School, N.I.O.S

2006 10th from Central Academy Secondary School, CBSE Board Key Skills

Customer Relationship Management

Google Analytics

Google Adwords

Process Analysis

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date: Shobhit Srivastav