Specialist Support
Resume:
JESSICA R. ESSER
Block ** Lot * Magnolia St. Capitol Park Homes 2 Subdivision, Caloocan
City, Philippines
*******************@*****.***
OBJECTIVES
To acquire more knowledge and experience for a better future.
To be a part of a company wherein I can contribute my interests and skills in achieving its goals. EDUCATIONAL ATTAINMENT
Tertiary: Informatics International College 2006 - 2010 Bachelor of Science in Information Technology
Informatics Computer Institute - Fairview
Advance Diploma in Computer Studies
Major in Multimedia
Secondary: Maligaya High School 2002 - 2006
Elementary: Maligaya Elementary School 1996 - 2002 WORK EXPERIENCE
Helpdesk Specialist (Project-based)
Providence Hospital Inc.
May 2018 - September 2018
Information Systems Specialist
Robinsons Supermarket Corporation (Subsidiary of Robinsons Retail Holdings, Inc.) November 2013 – October 2015
Job Description and Deliverables:
- Responsible for the development of business technology and task
- Integrates and interprets technological, operational information and feedback
- Generates subsets of data made available to reporting for business applications Project Planning and Implementation
- Provides needed assistance to members of the team by ensuring completeness of setup requirements within the specified time frame prior to project implementation
- Provides project status updates on a regular basis
- Identify possible areas which need improvements and suggests ways on how such could be undertaken
System Support
- Perform the baseline function of supporting and maintaining the system
- Serves as the link between the end users and the support group
- Coordinates with all concerned parties for the early resolution of issues
- Conduct trainings to end users on a regular basis
- Maintain documentation of all issues and technical procedures as needed Problem Solving and Communication
- Addresses problems at the root level thus able to provide permanent solutions
- Delivers quality solutions to problems within an acceptable length of time
- Explains technical matters in a manner understandable to users
- Gives regular feedback on the projects, both pending and implemented Support Specialist
I-contacts Corporation (Subsidiary of SMART Communication Company) May 2010 – March 2013
Job Descriptions and Deliverables:
- Provide level 1 and level 2 technical support.
- Provide extensive support to our client‘s and corporate staff in areas like Desktop hardware fault diagnosis and replacement, installation of OS, MS Office and other applications used by our clients.
- Assist System Administrators in the testing/implementation of new technologies as well as trouble shoot any issues as required
- Proactively work on the internal ticketing system to ensure all issues raised are addressed in a timely manner
- Manage Users via Active Directory
- Act as a single point of contact for resolution of issues.
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
- Other duties assigned which are inherent to the position of Support Specialist
- Troubleshoot software and hardware problems.
Achievements:
- I am part of the planning, purchasing and development / construction of JUMP Experience Center (Megamall). I handled the interior, network and connections, and the hardware used in JUMP.
- I am also part of ICON’s Base Camp Project. I assigned to handle the overall project from planning up to development/construction.
- I assigned also to Billing Management Team under Billing Operations. We are the ones who processed the bills and letters, from raw data up to printing and delivery. PERSONAL INFORMATION
Age: 30 years old
Birthday: 19 September 1990
Birthplace: Manila
Gender: Female
Civil Status: Married
Nationality: Filipino
Religion: Roman Catholic
Height: 5’5
Weight: 120 lbs.
Language spoken: English and Filipino
REFERENCES
Ms. Rachel Ann Bautista
Information Systems Officer - Robinsons Supermarket Corporation 094********
Mr. Roel Magalang
Manager - Accenture
Ms. Michelle Magno
Professor / HE Head – Informatics Computer Institute SM Fairview 091********
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