JESSICA R. ESSER

Block ** Lot * Magnolia St. Capitol Park Homes 2 Subdivision, Caloocan

City, Philippines

091********

admh70@r.postjobfree.com

OBJECTIVES

To acquire more knowledge and experience for a better future.

To be a part of a company wherein I can contribute my interests and skills in achieving its goals. EDUCATIONAL ATTAINMENT

Tertiary: Informatics International College 2006 - 2010 Bachelor of Science in Information Technology

Informatics Computer Institute - Fairview

Advance Diploma in Computer Studies

Major in Multimedia

Secondary: Maligaya High School 2002 - 2006

Elementary: Maligaya Elementary School 1996 - 2002 WORK EXPERIENCE

Helpdesk Specialist (Project-based)

Providence Hospital Inc.

May 2018 - September 2018

Information Systems Specialist

Robinsons Supermarket Corporation (Subsidiary of Robinsons Retail Holdings, Inc.) November 2013 – October 2015

Job Description and Deliverables:

- Responsible for the development of business technology and task

- Integrates and interprets technological, operational information and feedback

- Generates subsets of data made available to reporting for business applications Project Planning and Implementation

- Provides needed assistance to members of the team by ensuring completeness of setup requirements within the specified time frame prior to project implementation

- Provides project status updates on a regular basis

- Identify possible areas which need improvements and suggests ways on how such could be undertaken

System Support

- Perform the baseline function of supporting and maintaining the system

- Serves as the link between the end users and the support group

- Coordinates with all concerned parties for the early resolution of issues

- Conduct trainings to end users on a regular basis

- Maintain documentation of all issues and technical procedures as needed Problem Solving and Communication

- Addresses problems at the root level thus able to provide permanent solutions

- Delivers quality solutions to problems within an acceptable length of time

- Explains technical matters in a manner understandable to users

- Gives regular feedback on the projects, both pending and implemented Support Specialist

I-contacts Corporation (Subsidiary of SMART Communication Company) May 2010 – March 2013

Job Descriptions and Deliverables:

- Provide level 1 and level 2 technical support.

- Provide extensive support to our client‘s and corporate staff in areas like Desktop hardware fault diagnosis and replacement, installation of OS, MS Office and other applications used by our clients.

- Assist System Administrators in the testing/implementation of new technologies as well as trouble shoot any issues as required

- Proactively work on the internal ticketing system to ensure all issues raised are addressed in a timely manner

- Manage Users via Active Directory

- Act as a single point of contact for resolution of issues.

- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.

- Other duties assigned which are inherent to the position of Support Specialist

- Troubleshoot software and hardware problems.

Achievements:

- I am part of the planning, purchasing and development / construction of JUMP Experience Center (Megamall). I handled the interior, network and connections, and the hardware used in JUMP.

- I am also part of ICON’s Base Camp Project. I assigned to handle the overall project from planning up to development/construction.

- I assigned also to Billing Management Team under Billing Operations. We are the ones who processed the bills and letters, from raw data up to printing and delivery. PERSONAL INFORMATION

Age: 30 years old

Birthday: 19 September 1990

Birthplace: Manila

Gender: Female

Civil Status: Married

Nationality: Filipino

Religion: Roman Catholic

Height: 5’5

Weight: 120 lbs.

Language spoken: English and Filipino

REFERENCES

Ms. Rachel Ann Bautista

Information Systems Officer - Robinsons Supermarket Corporation 094********

Mr. Roel Magalang

Manager - Accenture

099********

Ms. Michelle Magno

Professor / HE Head – Informatics Computer Institute SM Fairview 091********

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