Nationality: Jordanian •Gender: Male •Languages :Arabic(Native), English (Full Professional Working Level) Professional Summary

Proactive and multi-skilled IT Professional with expertise in software life circle, security, network security, system. Proficient in collaborating with teams to identify problems,create sophisticated solutions and produce effective results. Ability to structure projects and optimize work load effectively in pressure- Filled,deadline oriented environments. Skilled to direct multiple tasks effectively and master new software and tools quickly. Technical Acumen

Operating Systems(Windows Linux Mac OS).

Social Media Marketing Manager

Dr Scent (Air Fresherner).

Feb 2020 - May 2021 (1 year 4 months)

• Establishing new Social Media & Online Marketing department form scratch.

• Working with the higher management to achieve the best brand guidelines.

• Developed and implemented new social media strategies and plans to attract potential clients and increase brand awareness.

• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.

• Increasing the sales growth for 40% by reaching the new potential customers.

• Manage & control online marketing responsibilities Website, Noon, Amazon.

• Hiring new team members of 4 people and manage them to work on the top performance to reach the department strategy goals.

• Recording & follow up for all sales orders records.

• Communicates with the company owner directly by sales report weekly and monthly basis.

" IT Responsibilities "

• Planing & Changing the whole office network infrastructure to insure the best performance.

• Control all IT security challenges.

• Manage website project from scratch, was to change the work environment from the old WordPress platform to Magneto 2 platform. Outsource Technical Support Engineer

Emaar Dubai

Mar 2019 - Present (2 years 3 months +)

• Network and Application support for eReceipt – software.

• Installation and configuration of POS application and printers.

• XML coding for application enhancements and System automation.

• Lunching L2 tickets remotely, onsite within agreed SLA time frames and ensure all tickets timely updated.

• Installing and configure prerequisite applications and programs.

• Managing client support calls and task.

• Monitoring Systems and Report Incidents.

BasilHamdan

+971.545589924 admh3x@r.postjobfree.com

Professional Experience

Outsource Technical Support Engineer

Majid Al Futtaim (Malls)

Apr 2018 - Mar 2019 (1 year)

• Network and Application support for eReceipt – software.

• Installation and configuration of POS application and printers.

• XML coding for application enhancements and System automation.

• Lunching L2 tickets remotely, onsite within agreed SLA time frames and ensure all tickets timely updated.

• Installing and configure prerequisite applications and programs.

• Managing client support calls and task.

• Monitoring Systems and Report Incidents.

Technical Support Engineer

RetailGreen

Jan 2018 - Dec 2019 (2 years)

Education

Petra University

Bachelor's degree, Computer Systems Networking

2011 - 2016

Skills

Computer Security • Microsoft Office • parser • XML Programming • Technical Support • Networking

• Printer Support • Social Media • Team Leadership • Digital Marketing

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