Customer Support Associate

Jacqueline Fernandez Phone: 817-***-**** Email: **********@*****.***

OBJECTIVE:

I am passionate about my work which displays in my experiences with guest servicing, facility layouts, and safety development.

EDUCATION:

Boswell High School

SKILLS:

• Microsoft Office

• Familiar with OSHA guidelines and standards

• Ability to work under stressful, fast-paced, and/or unfamiliar environment

• Excellent interpersonal skills: communication, teamwork, leadership

WORK EXPERIENCE:

Amazon Air Gateway Associate 07/2019–Present

Amazon Air, Haslet, TX

• Designed safety guideline layouts throughout the building.

• Communicated with the team on our hourly goals and improvements.

• Conducted safety risks meetings, such as trip hazards, heavy lifting, and unnecessary bending.

• Attended stand up meetings and described success stories that the company had overall daily.

Target Guest Servicing 05/27/2017 –07/14/2019

Target, Fort Worth, Texas

• Paid attention to detail and our guests concerns.

• Performed customer loyalty and a professional relationship with our guests.

• I was one of the few who was on bilingual customer support.

• Retained a positive attitude, and actively performed many duties while managing my time wisely.

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