Support Trainer

RITA M. HAECK

**** **** ****** * **********@*****.***

TEMPLE, TX 76504 214-***-****

Professional Profile

Experienced Professional with years of hands on experience in a professional business setting ; with volunteer opportunities, customer service support and IT Technician Support. Security Support. Summary of Qualifications

● Pc repair technician, motherboard repair, volunteer computer support with Goodwill Industries

● Installed and upgraded Windows Software 2000-2007,anti-virus protect, and driver support

● Provided tech support for desktops, laptops, tower support; DSL provider-cell phone support

● CSR tech support, first call resolution, browser upgrades, BIOS set-up, printer support Computer Skills:

● Worked with Microsoft DOS- Windows 7 software applications; education support

● Skilled in computer hardware and software technical support with troubleshooting

● Defragged OS, clean installs, windows installs XP, 7, partition OS, AS-400 PC support

● Worked with Microsoft office-Word, Power Point, Outlook and Excel; Lenovo repair Customer Service:

● Multi tasked in a fast call center environment; giving full attention to customers on phone and transportation support; exceed expectation; build rapport with customers; vendor support

● Communicated technical business information over phone, via-email, and tech support

● Greeted customers in a courteous manner, handled cash and credit card transactions, phone support; one on one support; trainer support; and Business support. Dispatch Support/CRS. Experience

Securtia’s/ Allied Universal Security Austin,TX 11/18-03/20 Walmart / Overnight Stocker/ CS / General stocking Shelby, NC 06/16- 10/16 Exel Mobile Operator/ Open-Verify Walmart Products Spartanburg, SC 06/15-09/15 Amazon Order Picker/ Driver Picker/ RF Scanner Spartanburg, SC 05/14-09/14 Hospitals/ housekeeping /Nurse Aide Texas, N.C 01/07-02/18 Telvista Customer Service/ Level 2 Tech Support Dallas, TX 01/06-06/06 Service Electronics MBoard Tester/Shipping-Receiving Dallas, TX 08/04-04/05 Mears Transportation CSR rep/Dispatcher/Driver Orlando, Fla 09/02-05/03 Education

Florida Metropolitan University Orlando, Fla Associate of Science/Business Administrative 04/02 High-Tech Institute Irving, TX Associate of Science/Computer Networking 06/04