Receptionist Service Representative
Resume:
Richmond, VA *****
admgt6@r.postjobfree.com
SUSAN T. THACH
SKILLS
Customer services-oriented • Positive attitude • Microsoft Office • Multi-tasker • Problem Solving • Flexibility • Fluent in Cambodian
LANGUAGE
• Fluent in Cambodian
EXPERIENCE
Mazaya Hookah Lounge, Chesterfield, VA — Manager
Oct 2018-Present
Attended to new customers quickly to inquire about drinks and start dining experience with prompt beverage service.
Planned new and update existing menus
Responded efficiently to customer questions and complaints
Organized and supervised shifts
Managed and lead staff
Hired and trained new employees
Managed restaurant supplies including kitchen food and bar alcohol
Nurtured a positive working environment
Upsold customers and optimized table-turns, outperforming wait staff average sales.
Checked on quest to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phones politely and promptly, accurately recording and confirming reservations.
Completed opening and closing checklist, including emptying trash, safeguarding alcohol and polishing silverware.
Calculated charges issued table checks and collected payments from customers.
Hulu, Midlothian, VA — Customer Service Representative
Jan 2020-March 2020
Politely answered inbound calls and responded to customer inquiries in a timely manner
Generated customer interest in the company’s products or services
Provided personalized customer service by responding to the needs of customers
Documented and reported on customer feedback to improve the customer experience
Managed and updated customer databases with notes for each customer
Obtained client information by answering telephone calls; interviewing clients; verifying information.
Determined eligibility by comparing client information to requirements.
Established policies by entering client information; confirming pricing.
Informed clients by explaining procedures; answering questions; providing information.
Maintained and improved quality results by adhering to standards and guidelines
Updated job knowledge by studying new product descriptions
Amazon, Chester, VA — Picker
Sep 2019-Nov 2019
Labeled specific inventory types;
Followed proper loading and safety procedures at all times;
Put deliveries away in the appropriate areas;
Stacked deliveries into the delivery vehicle as needed.
Transported approximately 200 packages each hour to loading docks using conveyors and pallet jack equipment.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Selected products and items from shelves and pallets for customers’ orders.
Assisted dockworkers with packaging during peak periods to meet quotas.
Loaded or unloaded deliveries and shipments, taking care to avoid damages and safety risks.
FINGERTIPS NAIL & SPA, CHESTER VA — MANAGER/RECEPTIONIST/ NAIL TECHNICIAN
AUG 2015 - AUG 2019
Trained and mentored junior employees on safety, performance strategies and customer service technique.
Monitored and tracked salon product contracts and deliveries.
Processed all cash and credit cards transactions.
Verified end-of-day reports against credit and cash profits.
Responded to customers' inquiries in a friendly and professional manner.
Scheduled beauty consultations appointments.
Treated clients weekly with one-on-one customized plans for nail and cuticle care.
EDUCATION
J. SARGEANT REYNOLDS, RICHMOND VA
August 2015 - present
MEADOWBROOK HIGH SCHOOL, CHESTERFIELD, VA — HIGH SCHOOL DIPLOMA
Sep 2011- June 2015
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