ALEN DAVIS

*** **** ****** ****** · 902-***-****

admgs2@r.postjobfree.com

A highly enthusiastic and hardworking individual looking for career openings. Currently pursing 2-year Post degree in Electronics and Controls from Cape Breton University. EXPERIENCE

NOVEMBER 2019 TO MARCH 2021

CUSTOMER SERVICE ASSOCIATE, SUTHERLAND GLOBAL SERVICES COCHIN,KERALA

• Maintained strong communication skills and offering refund and replacement as last resort to maintain customer satisfaction.

• Communicate with supervisors about customer concerns.

• Interact with customers to ensure an enjoyable shopping.

• Ability to handle two customers at a time in Amazon.com and Amazon.ca chat.

• Inform customer of deals and promotions.

• Received Top Performer and Best Team Player award in Training. JULY 2019 – OCTOBER 2019

CASHIER, IMPRINT SIGNS

ANGAMALY, KERALA

• Collects payments by accepting cash or check payments from customers and makes change for cash customers.

• Greeted customers, provided general customer service duties and responded to customer complaints.

• Provides a positive customer experience with fair, friendly, and courteous service. EDUCATION

APRIL 2015 TO MAY 2019

B-TECH, FEDERAL INSTITUTE AND SCIENCE AND TECHNOLOGY ERNAKULAM, KERALA

CGPA-6.83

2

SKILLS

• Communication Skills

• Problem Solving

• Friendly and positive attitude

• Ability to make change

• Detail Oriented

• Leadership

• Customer Service

• Active Listening

• Negotiation

• Patience

AVAILABLE TIMING

SUNDAY FULL TIME

MONDAY

5:30 PM

ONWARDS

TUESDAY

5:30 PM

ONWARDS

WEDNESDAY

5:30 PM

ONWARDS

THURSDAY

5:30 PM

ONWARDS

FRIDAY FULL TIME

SATURDAY FULL TIME

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