Kadarla Vivekananda

Sr Representative Operations

I am a committed and hard working individual who enjoys a challenge. In addition to strong communication skills, I am able to work effectively in a team. I can also thrive under pressure. My drive and ambition always ensure I am a valuable addition to any company. admgpy@r.postjobfree.com 950*******

T2-791, Krishna colony, Bhupalpally, Warangal-506169, India

16 June, 1996

EDUCATION

(B.Tech) Bachelor of Technology.

Lovely Professional University

07/2013 - 07/2017,

CGPA: 5.6

Board of Intermediate

Narayana Junior College

06/2011 - 05/2013,

Percentage: 90.3%

Secondary School Education

Raman High School

06/2009 - 04/2011,

Percentage: 85%

WORK EXPERIENCE

Sr. Representative Operations, Advisor II

Concentrix Daksh Services India Pvt Ltd

04/2019 - Present,

As a Senior Representative in the current company, worked as an administrator for a very reputed social media platform process at Hyderabad – Concentrix, My role includes the review of the data shared by millions of users on this social media platform with absolute security and by abiding to the rules of Client's Trust and Safety Policy.

SKILLS

Team Management JAVASCRIPT Python

Interpersonal Communication Leadership

Communication skills Microsoft Office

RESPONSIBILITIES

Job Description and responsibilities can be categorised as follows:

Acquire the good understanding of product and the End to End process associated with it.

Gather, analyze, interpret and Deliver the Analytics of Management Information (MI).

To Deliver the detailed reports on Quality, Productivity, Time Utilization (ToS) to higher management as part of Internal Process Metrics Audit.

Active participation in the internal Corporate Social Responsibility Activities.

To deliver the Behavioral Coaching and Mentoring sessions to the internal teammates regularly in line and compliance with departmental guidelines.

Training and Competency. Engaging with client meetings, floor support, random audits to the team and taking Calibration sessions with the team on quality.

Good presentation skills, as well as strong planning and Organizational skills

Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently.

CERTIFICATES

Participated for B2B ecommerce marketplace project in 2017 with CloudBuy India. (03/2017 - 05/2017)

Certified by CloudBuy

Participated in HackTrack-Ethical Hacking & Information Security Workshop in college (07/2014 - 08/2014)

Certified by TechDefence

LANGUAGES

English

Professional Working Proficiency

Hindi

Professional Working Proficiency

Telugu

Native or Bilingual Proficiency

INTERESTS

Travelling Listening Music Playing Cricket

Electronics and Electrical Engineering

Mathematics, Physics, Chemistry

High School curriculum

Description:

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