Personal Assistant Coordinator

MB

MICHELLE BERNARTE

admgno@r.postjobfree.com 713-***-**** Pearland, TX 77584

Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a university that values dynamic skills and a strong work ethic.

Secure data practices

Medicaid knowledge

Electronic authorization processing

Patient rapport

Active listening

Problem resolution

Communication

CPR Certified

CVS Caremark San Antonio, TX

Commercial Customer Service

Representative

11/2020 - Current

Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information. Instructed clients on amounts covered under benefits plans in easy-to- understand terminology.

Exceeded customer satisfaction by finding creative solutions to problems. Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Best Buy Pearland, TX

Customer Service & Transaction

09/2018 - 03/2020

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Delivered service and support to each customer, paving way for future business opportunities.

Understanding all departments and goals to create and support team based work environment

San Jacinto College District Pasadena, TX

Associate of Life Science

05/2020

Secretary for Animal Impact Club 2019

President of Psychology Club 2018

Dean's List Honoree Spring 2019

STARS Scholarship Recipient

3.5 GPA

Alvin Community College Alvin,TX

Some College (No Degree)

Summary

Skills

Experience

Education and Training

7/2017 - 5/2018

3.29 GPA

Certified Basic Life Support, American Heart Association - 2019 Assure Rx Consulting, LLC, Supervisor - James Plimper, PharmD, BCGP - 1/1/2020 - 4/1/2020 Renal Staffing of Houston, Supervisor - Maria Aurora Milla 10/01/2018 - 11/20/2019 Filipino Festival, Houston, Volunteer Coordinator - Bhong Zausa - 10/2016 Korean Festival, Houston, Volunteer Coordinator - Kristopher Clancy - 10/2015 Pearland International Festival, Volunteer Coordinator- Vanessa Adame - 9/22/2015 Available upon request

Certifications

Volunteer

Reference

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