Curriculum Vitae

DHARMENDER SHARMA

Cell No: +*19805218011-821-***-****

Email id: admg7q@r.postjobfree.com

Looking forward for career in an organization where I can use my Diverse Skills, Knowledge and Efforts to add value to the organization and I am eager to contribute my creativity and hard work towards the success of the organization and to the growth of the fast developing field and to enhances my career.

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Completed Secondary School Certification examination from HPBSE.

Completed HIGHER Secondary School Certification examination from HPBSE.

Completed Bachelor in Hotel Management from ( PTU)Imperial Institute of hotel management Chandigarh.

Ability to communicate effectively in English both oral and return from.

Exceptional ability to maintain a professional, neat & well groomed appearance adhering to standards.

Experience in developing, implementing and evaluating guest service standard.

Excellent organizational skill to function effectively under time constraints, with established deadlines.

Strong ability to solve problems identifies and find solution.

Good organization and time management skill.

Good ability to work well in a team.

Enviable ability to multitask.

MS Office: - WORD, EXECAL, OUTLOOK, POWERPOINT & uses of Internet Explorer, Chrome.

Learnt & mastered Micros Software 9900 & IDS next for Food & Beverage Service Management.

Legend Call Pvt .Ltd

As a Operation Manager from 1st July 2020 to till date.

Square Yard Properties Ltd

As a Business Development Manager (Off Line)1st March 2020 to 31 June 2020 .

Oyo Hotels & Homes Pvt Ltd

17th August 2015 to 31, December 2016 as a Cluster Manager.

1 Jan 2016 to 13 Jan 2020 as a Business Devolvement Manager.

COUNTRY INN & SUITES BY CARLSON

As a captain 21 February2015 to 10 th August 2015.

ROYAL ORCHID CENTRAL GURGAON

As a F& B Supervisor from 4 august 2011 to March 2014.

EATON SMART TRANSIT HOTEL NEW DELHI AIR PORT MANAGED BY LANGHAM HOSPITALITY.

As a F&B associate from 4 February 2011 to 31st July 2011.

KING PARK RESORTS PVT.LTD TARIKA JUNGLE RETREAT CHAIL ( SOLAN)

As a F&B Caption from 5th may 2010 to 31st January 2011.

WELCOME HERITAGE HOTEL WOODVILLA PALACE SHIMLA.

As a Steward from 1st march 2009 to 31st April 2010.

RADISSON JASS HOTEL SHIMLA.

Industrial training from 1st April to 3september 2007.

Contacting potential clients to establish rapport and arrange meetings.

Planning and overseeing new marketing initiatives.

Researching organizations and individuals to find new properties.

Increasing the value of current customers while attracting new ones.

Finding and developing new markets and improving sales.

Attending conferences, meetings, and industry events.

Developing quotes and proposals for clients.

Developing goals for the development team and business growth and ensuring they are met.

As a cluster manager looking 10 properties operation management.

Handling guest issues and their complaints.

Handling all properties cash flow.

Train the hotels and homes staff as per Oyo standards.

Maintain good professional relationship with property owners.

Handling and supervise all duties performed by all Food & Beverage Service.

Train counsel and discipline employees when necessary, using proper documentation and proper techniques.

Ensure all that Food &Beverage Service employees complete their essential duties on time.

Ensure that all Food & Beverage Service employees are posted at there station at posted time.

Assist with any scheduled shift problems in night shift.

Accountable for the proper training and daily monitoring of all service levels provided by employees

To guest and other fellow employees.

Monitor and maintain proper Food &Beverage Service operational supplies.

Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.

Making duty roaster and managing manning.

Handling guest complaints.

PERSONAL DETAILS Name DHARMENDER SHARMA

Fathers Name Sh. Om Prakash Sharma

Mother's Name Smt. Sita Sharma MY Decent on Earth 23- December-1984 Nationality Indian

Gender Male

Marital status married

Hobbies listening to music, Playing cricket

Language known Hindi, English. Phari

Permanent Add V.P.O Bhayzar,Dhami,Disst-Shimla-171103, Himachal Pradesh

Declaration:-

I hereby inform that the above information given by me in true to best of my knowledge and can be produced on demand.

DATE:.

PLACE:

(DHARMENDER SHARMA)

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