Jose Dominic S. Roman

Address: Blk ** Lot *B Lalaine Bennet St BRFV Las Pinas, Philippines

Email:admg74@r.postjobfree.com

Landline No.: +632-****-****

Mobile: +639*********

Cisco Voice Network Engineer

Cisco Voice/Unified Collaboration Engineer with 15 years of experience in Supporting and Maintaining 100+ clients with Cisco UC Deployment.

Recently Acquired and Certified Partner as a Presales Engineer for Collaboration CSaaS to be Authorized to Market and Sell Cisco Webex Calling Solution.

Attended Hosted Collaboration Solutions (CAEP) Deep Dive Workshop (Nov. 29, 2015 – Dec. 10, 2015) Sydney, Australia

Extensive experience handling Installation, Configuration, Administration and Troubleshoot the following with their respective registered End Devices (e.g. Cisco Jabber on Desktops, iPhone and Android, Cisco Webex Teams, Cisco Webex Meetings, & Cisco Telepresence video devices):

a.Cisco Unified Communications Manager (Previously called "Cisco Call Manager")

b.Cisco Unity & Cisco Unity Connection

c.Cisco Unified Presence Server

d.Cisco Unified Contact Center Express (Installed and Deployed Cisco Agent Desktop, Admin, & Cisco Finesse)

e.Cisco Unified Call Manager Express, Cisco Unity Express (Installed and Deployed on Cisco IOS 28xx, 29xx, 38xx, & 39xx)

f.Cisco Expressway C & E Servers.

5+ working experience on Cisco QOS applied on Cisco Devices.

For the past 6+ years, I have helped maintained good relationships with Customers by providing them exceptional support and services during hardware and software faults/incidents.

With extensive experience in troubleshooting, I am able to collaborate with the team involved in the project (Data and Security) to provide customers with effective and efficient solutions, thus, providing both (Company and Client) cost effective results.

Working knowledge and experience in Administration of Microsoft software server platform, user management and VM virtual environment.

Have been across Singapore, Malaysia and Australia for UC Deployments.

Professional Experience

Comscentre Philippines (February 10, 2014 – January 10,2020)

Senior Cisco UC Engineer

Attended Hosted Collaboration Solutions (CAEP) Deep Dive Workshop (Nov. 29, 2015 – Dec. 10, 2015) Sydney, Australia

I.Highlight Topics during 1st week of the Training:

1.GUI BASICS

2.HCMF Integration and HCS Provider

3.Role Based Access Control (RBAC)

4.Entitlement Customer Build Process

5.Customer and UC Apps

II.Relevant and Deep dive Sessions on the 2ndweek

1.Architecture, scalability and redundancy

2.Solution design, service and features definitions

3.Macros and Overbuild Process

4.Troubleshooting and support

5.Integration and APIs

Providing exceptional support on UC (Voice) Technology for a number of Comscentre clients.

a.Cisco Voice Gateways

1.POTS

2.VOIP

3.CME

4.SRST

5.

b.Cisco Call Manager/Cisco Unified Communications Manager

-Implement/troubleshoot Collaboration Endpoint (Voice and Video) clients that registers to CUCM.

c.Cisco Unity/Cisco Unity Connection

-Implement/Provide Support and troubleshoot Voice Mail users and Servers.

d.Cisco Unified Presence

-Implement/Provide Support for Cisco Jabber Clients

e.IPCC/ Cisco Unified Contact Centre Express

Develop IVR scripting and call flow applications viaCisco UCCX Editor. Upload and apply the script to UCCX via CTI Manager in CUCM.

- Implement/Provide troubleshooting and Support for CAD and Finesse Agents/Servers

f.Cisco Video Conferencing Expressway Servers (VCS-E and VCS-C)

-Implement/Provide troubleshooting and Support for Video Conferencing Solutions. (Support for MRA for Jabber Clients).

Cisco Systems Singapore (October 15, 2012 – November 15, 2013)

Support Engineer (Cisco Unified Communications)

Citi Project Implementation and Support for Cisco Unified Communication Products and Integration with Various IP and PABX Telephony Systems.

Create/Track RFC requests and provide approvals for day-to-day migration for the whole ASPAC Region.

User Data preparation for 2000+ ip phone users for Site/Branches.

Involved in Pre-migrations tasks activities for system specific requirements.

Configure CUCM and Unity Connection in preparation for Site specific Migration.

Provide Day 1 System & User Support for issues occurring after a week of migration.

Comscentre Philippines (January 10, 2011 – October 12, 2012)

Cisco Network Engineer

Responsible for assisting in providing optimal Bill of Materials and detailed design documents with reference to the corporate standards

Create Visio diagrams showing design elements

Create configuration parameters for design to work

Communicate with internal customers on proposed solution

Temporarily Deployed in Melbourne Australia for Project Deployment.

Projects Include the Following (With Comscentre):

Western Bulldogs (Melbourne, November 2011)

Deploy and Configure UC Applications and appliances (Cisco Unified Communications Manager ver. 8, Cisco Unity Connection, Cisco Unified Presence Server ver. 8, Cisco Unified Personal Communicator, Cisco Voice Gateway 3825, and Various Deployment of Cisco 7942 and Cisco 7965 IP Phones)

Pentana Solutions (Melbourne, November 2011)

Provide Project Installation and Configuration Support on Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, and Cisco Unified Contact Center Express.

CheckPoint Security (Melbourne, Sydney November-December 2011)

Install and Configure Cisco Unified Computing System Server using VMware ESXI. Install and Configure Cisco Unified Communications Server ver 8.5.

Install and Configure Cisco Unity Connection ver. 8.5

Install and Configure Cisco Unified Presence Server 8.5

Fujitsu Philippines (September, 2005-December, 2010)

Sr. Technology Support Engineer

Provide case-to-case Design, Implementation and Configuration of Cisco DATA and VOIP Network Solution for various clients.

Provide Microsoft and Cisco integration with Microsoft Active Directory, Office Communications Server and Exchange products.

Provide On-Site/Off-Site technical support and project implementation for Cisco Voice products.

SAAD Group of Companies, Al Khobar, KSA (January, 2004 – July, 2005)

Technical Support Engineer

Internal IT Support for SAAD Main Office.

e-Telecare (February, 2001 – December, 2003)

Technical Support Engineer

Provide technical phone support from U.S. consumers with Dell Desktops and Laptops.

Trend Micro Philippines (January, 2000 – January, 2001)

Technical Support Engineer

Provide technical phone support to U.S. consumers with their PC-Cillin product.

CERTIFICATIONS:

CCIE Voice Written: Pass (September 2013)

Presales Engineer – Collaboration SaaS (August 21, 2020)

Express Collaboration Systems Engineer Representative (September 2013)

Cisco Certified Network Professional (CCNP VOICE), 2010

Cisco Certified Network Associate (VOICE), 2010

Cisco Certified Network Professional (CCNP), 2009

Cisco Unity Specialist, 2006

Cisco Certified Network Associate (CCNA ID#CSCO10997489), 2006

Microsoft Certified Systems Engineer (MCSE) Messaging, 2005

Microsoft Certified Systems Administrator (MCSA) Messaging, 2005

Microsoft Certified Professional (MCP ID#2279989), 2001

TRAININGS ATTENDED:

QMS and ITSM CBT, 2008

TBS Incentive Guideline V4.01 Orientation, 2008

Certified Cisco Systems Instructor (CCSI), 2008

SHE Orientation, 2008

Zen-IT Process Orientation Training, 2007

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