Service Representative
Resume:
Justin Ramos
Plano, TX *****
972-***-**** ******.******@*****.***
Customer Service Representative
Bilingual Customer Service Representative with 9 years of experience in banking, retail, food and security industries. Expert in problem solving and helping customers by finding creative solutions. Known to provide stellar service, being organized and a strong team player.
Summary of Qualifications
Bilingual -Advanced English and Spanish
Additional Language – Beginner Portuguese and ASL
Level 2(unarmed) Security License
Customer Service
Money handling
Training experience
Microsoft Office and Outlook experience
Work Experience
Smith Protective Services Dec 2019-Apr 2021
Security Officer
Monitor property
Ensure employee safety
Access control
Chick Fil A May 2019- Oct 2019
Team Member
Order and quality service
Money handling
Customer care
Property cleaning
Handled $500-$2,000 daily
PSG Security June 2018 – Feb 2019
Security Officer
Access control
Data Input
Conducted hourly property patrols
Monitored CCTV cameras (40–90)
Concierge duties
Allied Universal Security Sept 2016 – May 2018
Security Professional
Access control
Data Input
Conducted hourly property patrols
Monitored CCTV cameras (10–40)
Concierge duties
Justin Ramos
Page 2
Simon Property Group- Premium Outlet Mall Jan 2015 – May 2015
Assistant Maintenance Technician
Maintenance of interior and exterior property
Repairs and upkeep of properties
Ensure public safety
Sizzling Platter LLC June 2013 – Sept 2014
Lead Manager
Trained employees
Store opening and closing
Controlled bank deposits
Customer service
Stocked and corrected inventory
Verify cash validity
Handled $1,000-$5,000 daily
2-time Employee of the Month
Wells Fargo Bank Sept 2012 – May 2013
Bilingual Bank Teller
Customer service
Balanced cash drawers
Verify cash validity
Deposits and withdrawal
Handled $2,000-$100,000 daily
Education
LDS Business College – Salt Lake City, Utah 2011-2012
Business Administration and Management
Plano East High School – Plano, Texas
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