* *****’ experience as Desktop Support Engineer with Cad Care Computer Services.

Extensive IT Desktop Support experience across MENA region.

Outstanding IT Service Management as per ITIL standards.

Experience in mergers and acquisition to set up and integrate IT Infrastructure system as per management guidelines.

Professional Technical Proficiency:

Strong hands-on troubleshooting skills in hardware and software having excellent exposure with all renowned hardware brands and Operating systems.

Implement on board process of new users, maintain and track New User Account creation and provide all necessary IT assets to user, Re-allocation of User, User Termination as per standard company policy.

Strong communication skill with professional service deliverance to resolve customer issue in order to optimize business continuity, provide Remote admin support to site offices and remote offices.

Diagnose LAN/WAN network problems, resolve, maintain the network to achieve optimal performance.

Configuration of RAID, Installation and Configuration of Server Operating System like Windows 2000, 2003, 2008, 2012 and 2016 with Active Directory setup and maintenance.

Configuration and Management of Group Policy Objects.

Installation and Configuration of Client OS with different operating system like Windows XP, Win 7, Win 8.1 and 10 including standard application as per company standards.

Maintain, Backup Software and Daily Backups of server and clients.

Management of Microsoft's DHCP and Administration of Active Directory.

Maintain Inventory, diagnosis of reported Hardware failures and getting it replaced with vendors.

Diagnosis and resolve of software related printing issues and escalate hardware issue to vendors.

Ensure all WAN faults reported by the customer are diagnosed and passed to the concern team, strong follow-up and resolve with minimum downtime to business.

Qualification & Professional Certification:

. Cisco Certified Network Associate (CCNA) # CSCO13345430

Qualification

Institution

M. Tech (WT)

Jawaharlal Nehru Technological University, Hyderabad, India

B. Tech (IT)

Jawaharlal Nehru Technological University, Hyderabad, India

Professional Skills:

Server Platform:

Hardware (Server Hardware)

Software (Server OS)

IBM Netfinity Server Series

Windows 2003, Windows 2008

Dell Power Edge, Power Vault Series

Windows 2012, Exchange 2K7 & 2K8

HP, HP ProLiant Series

Desktop Platform:

Hardware (Desktop, Laptop)

Software (Client OS)

Dell Latitude, Inspiron, Precision, OptiPlex

Windows 2000 & XP

Lenovo ThinkPad, Essential, Think Centre,

Windows 7

HP EliteBook

Windows 8.0/8.1 & 10

Printers & Scanners:

Printers & Multifunction Devices

Projectors

HP Printers and MFD with network facility

Dell 7700HD Network Projector

Canon, Kyocera, Utax, Konica, Ricoh

Sanyo, Sony, Acer

Network, Cabling and IP PBX/PBX Peripherals:

Proficient in setting up Network (LAN, WAN)

Experience with Smart Phones technologies

Proficient in all LAN and WAN technologies

Hands on with all Smart Phones devices

Implement Structured LAN Cat 5e, and Cat 6 Cabling

Implement Mass storage devices

Implement Avaya, Cisco and Shoretel Phones systems

Maintained of PBX

Proficient in TCP/IP, HTTP, NetBEUI, PPP, RIP

User Level Support in PBX

Professional Experience:

Organization: CAD CARE COMPUTER SERVICES (August 2014 – August 2020)

Client: Schneider Electric Systems Middle East FZE (August 2014 – April 2020)

-Worked as an Onsite Support Engineer

-Schneider Electric being Process control and Automation Company is a world leader in providing automation and process control comprehensive solution to World’s top Oil & Gas companies, with a broad array of in-house developed hardware and software products. Working with Schneider Electric I have built up a solid reputation for conscientious and thorough Apple and Windows end-user IT support, including up-to executive level support and training. The company has a mixed wide range of global presence so as IT infrastructure, Windows Server 2008 Active Directory domain-joined Windows 7/Windows 10 laptops with Outlook 365 mail system, Together with BlackBerry/iPhones managed by VMware Servers. Throughout this role, I have successfully resolved thousands of incidents and requests via IT Support Helpdesk for all department locations of the business. This has required knowledge of solutions locally in the Dubai office together with remote support of offices located in the MENA region such as Abu Dhabi, Qatar, Oman and Kuwait.

-Implement and execute various Global IT driven projects in co-ordination with Global teams and Vendors such as Standard Schneider Wi-Fi Upgrade solution, MDF & IDF Upgrade including Network Switches.

-Working on BMC Remedy Ticketing Tool, Hands on Legacy Service Now Help Desk ticketing system, Configuring and Troubleshoot Iron Mountain/Crash Plan- Code 42 on client system for backup.

-Managing IT Asset management on BMC Remedy System

-Help in Implement and execute Symmetry Door Access System and then carried out users training, Monitoring the Server SLA and warranty, resolving any major issue following up with Vendor.

-Maintain Windows File Server, Print Server and then maintain all Server major issue with vendor, support end users on access issues.

-Local network support and assists Centralized Network Team

-Troubleshooting Virus/Spyware issues, maintaining AV’s updated

- Maintaining other computer peripheral devices such as Keyboard & Mouse, Docking Station, multifunctional printers and solving printing problems if they arise on time, escalating hardware issue to vendor ensuring faster resolution, keep track record of SLA and warranty of printers.

- Implement, maintain and support IP Telephony system such as Avaya with end user training and support in addition implement telephone accounting software

Personal Details:

Name: Mohammed Asif

DATE OF BIRTH: 21\03\1990

LANGUAGES: ENGLISH, URDU & HINDI

VISA STATUS: EMPLOYMENT

Driving License: United Arab Emirates

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