IRFAN ALI KHAN

Contact no: +971-*********

Email: admfyo@r.postjobfree.com

Address: DUBAI, UAE.

Visa Status :- Employment Visa.

Objective: -

Looking for more challenging and growth oriented position as an IT SUPPORT ENGINEER / TECHNICAL SUPPORT, where I can learn the latest developments in various technical aspects to be able to implement in time to come. Education:-

. B.TECH Electronic and Communication Engineering @ JNTU-Hyderabad, INDIA. Professional Summary:

• Around +4 years of experience as IT SUPPORT ENGINEER / TECHNICAL SUPPORT.

• Worked on Installation-Configuration-Troubleshooting.

• Experience & Adequate knowledge and excellent skills in providing system support & Networking.

• Installation of the software and hardware.

• Configuring routers, modem LAN, WAN connections

• Maintain and repair the Network and Network Troubleshooting.

• Excellent communication skills in English and Well organized, reliable, self-motivated & pro-active.

• Strong time management skills & can work under pressure to meet deadlines without compromising quality of output.

• Ability to work under minimal supervision and report to top management.

• Team player with highly motivated, hardworking and fast learning. Certification:

ITIL V4 Certified

Certified on Microsoft Certified System Engineer

Certified on System Troubleshoot by NIIT

Technical Skills and Qualifications

Operating system

Software/Tools

: Windows OS 98/2000/2007/XP/Vista/Windows 8/Windows10 and Windows 2008 And 2012 server

: Putty, RAC server,Plsql develpor,Dark trace,Cisco mail security,Veeam backup Microsoft config manager, Service manager consule,Kaspersky,Office 365 1. Exchange Admin,Active Directory, DHCP, DNS, Ms Office. 2. Diploma in Computer Hardware & Networking.

3. MS Office 2003/2007/2010/2013, Word, PowerPoint. Work Experience:-

Project - 1:

Emirates Investment Autority - Abu Dhabi,UAE

Designation: IT support analyst

Duration: SEP 2020 -April 2021

Duties / Responsibilities:

• Level 3 help desk technical support and troubleshooting on IT network.

• Installation of Windows XP, Windows 7, Windows 2000, Windows 2003 & Windows 2008 and 2012 Servers.

• Troubleshooting on Server operating system, application, and computer hardware and networking.

• Ensure the compatibility of the hardware and software of the system by determining it.

• Responsible for the evaluation and recommendation of the new hardware and software.

• Assist team in resolution of hardware, software and system issues.

• Ensure the compatibility of the hardware and software of the system by determining it.

• Worked in coordination with team members to decrease key IT problems and complete assigned Projects.

• Analyze performance of the system and ensure the performance objective and availability of the requirements

• Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc.

• Answer all support calls/emails and record them for reporting purposes.

• Administers and maintains internal systems programs in coordination with external providers

• Handled the design & execution of network internal security and configuration & installation of routers & print servers as well as installation and configuration of all Windows NT 4.0, Windows 2000/ 2000 professional, Windows XP desktops and 2003 Servers.

• In charged in watching over the entire computer network, management setup and provided IT solutions which include software/hardware maintenance & installation, network design diagrams implementation & configuration such as cabling, switches and domain configurations: implementation of internal domain behind firewalls & configuration of single domain.

• Reported to the IT Manager on future prospect, purchases and equipment sales

.

• Installation, Configuration and Administration of Windows Servers 2012, Active Directory, FTP, DNS, DHCP,

• Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF.

• Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation.

• Implementing and maintaining backup schedules.

• Handling ERP user’s creation in to the systems and assigning the roles and responsibilities of them.

• Experience & Adequate knowledge and excellent skills in providing system support & Networking Project - 2:

MECHKNOWSOFT Pvt Ltd - Secunderabad,India

Designation: Desktop Support Engineer

Duration: AUG 2016 to AUG 2020

Duties / Responsibilities:

Excellent communication, interpersonal, analytical skills and strong ability to perform as part of a team

Installed, configured, maintained, and supported all servers within the network.

Installed, upgraded, supported and troubleshot Windows Operating Systems and Microsoft Office suite, and other applications as assigned

Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment

ACHIEVEMENTS IN MECHKNOWSOFT Pvt Ltd:-

• Received Certificate of appreciation for exemplary performance and demonstration of values at workplace.

• Achieved a deflation of 83k for fiscal year 2017 and 24k for the 1st quarter of 2018.

• Appreciation E-mails from Clients & Engineers.

• Maintaining 100 % quality both as an Individual and as a team.

• Share best practice within the organization or client for process and efficiency improvement.

• Ideas on cost, time savings & process improvement. PERSONAL INFORMATION:-

• FATHER’S NAME : Liyaqath Ali Khan

• DATE OF BIRTH : 22-10-1993

• PLACE OF BIRTH : Hyderabad, INDIA

• REFERENCES : CAN BE FURNISHED ON REQUEST

I hereby certified that the above statements are true and correct with all my knowledge. IRFAN ALI KHAN.

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