McKenna Farrell

admfw0@r.postjobfree.com 484-***-**** Pittsburgh, PA 15213

SUMMARY

University of Pittsburgh senior with exceptional skills in written communication, team building and leadership, problem solving as well as experience within customer service and medical fields, with critical thinking strategies looking to obtain a communications based job in the medical industry where I can continue to learn communication skills as well as medical technology to help me inform, present, and advance within the medical community.

EDUCATION

University of Pittsburgh Pittsburgh, PA

Bachelor of Science Expected Graduation: May 2021

Major: Communications and Rhetoric Overall GPA: 3.72

Minor: Chemistry

Certifications: NREMT, PA EMT, FEMA, American Heart Association CPR, Hazmat

RESEARCH EXPERIENCE

Research Student Spring 2019

Mentor: Nancy Kaufmann, PhD, Senior Lecturer, Department of Biological Sciences, University of Pittsburgh

Gather data using yeast cells mutated with human aquaporin 2 to determine the mechanism for human diabetes insipidus

Developed skills using LabArchives as a digital notebook

Carried out hypotheses using extraction, gel electrophoresis, cell plating, western blotting, and clycloheximide chase

Problem solved errors in sample testing using critical thinking skills

WORK EXPERIENCE

Sovana Bistro Kennett Square, PA

Food Runner and Expediter August 2015-January 2020

Oversaw communication between clients and employees

Coordinated timing and functioning of service to improve overall client experience

Formulated new ways to increase speed of service using analytical reasoning to identify a solution

Trained and directed new employees to standards by enforcing company core values in teaching

Dunkin’ Pittsburgh, PA

Shift Leader 3 August 2019-April 2021

Advocated for client satisfaction through attention to detail

Listened to client complaints and resolved problems to increase amount of recurring clients

Capitalized company revenue and expenses to increase product and lower waste potential

Supervised and mentored new employees during active and involved training

Fostered strong team relationships using communication skills in my management style

The Porch at Schenley Pittsburgh, PA

Server March 2021-Present

Oversaw communication between clients and employees

Coordinated timing and functioning of service to improve overall client experience

Surpassed position goals through strong work ethic to achieve a better financial position

Created a team environment with active listening and personal relationships to understand members and function more effectively

LEADERSHIP EXPERIENCE

Pitt CHAARG University of Pittsburgh

Social Committee Member and Small Group Coordinator January 2019-September 2020

Adapted to budget issues to execute and produce activities that encourage involvement in the larger club

Composed weekly documents to members that communicated goals for the week, large activities, and general support

Orchestrated creative weekly group exercises to stimulate relationships and activity for college females

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