Customer Service Technical Support
Resume:
Jeff Bratcher
Yukon, OK
admfvv@r.postjobfree.com
I am aspiring toward furthering my professional career by utilizing my problem solving, customer service,customer relations, and leadership skills to produce positive results. Goal oriented and creative with ability to work independently and as part of a team in a deadline driven environment. Excellent problem solving, project management and decision making skills. Proficient in MS Office. Authorized to work in the US for any employer
Work Experience
Team Lead Inventory Control/Loss Prevention/Safety Coordinator Academy Sports + Outdoors - Yukon, OK
August 2016 to March 2020
Oversee all inventory aspects, cycle counting, including reducing shrink, loss prevention and safety coordinator while providing excellent customer service. Sprint customer service / technical support
Sprint
October 1999 to August 2016
Team lead for inbound customer technical calls. Also maintained major market accounts. While providing excellent customer service.
Aerospace assembler
Profab Metal Products
December 1998 to October 1999
Worked on titanium engine mounts, also was part of an assembly group. Also worked on the refueling tubes for the airplanes.
Water department/ utility billing
City of Yukon
November 1997 to November 1998
Worked with the whole city of Yukon customers in the water department. Handling customer meter readings, as well as water line breaks.
3rd key manager
Dollar General
October 1996 to November 1997
Oversaw opening and closing of the business. Also provided excellent customer service. Handling customer complaints and also inventory and ordering. Education
College Degree in Business
Oklahoma state OKC
August 1994 to May 1997
Diploma
Yukon High School
Skills
• Loss Prevention
• CCTV
• Security
• Store Management Experience
• Help Desk
• Project Management
• Assembly
• Surveillance
• Technical Support
• Troubleshooting
• Employee Orientation
• Time management
• Data entry
• Basic math
• English
• Inventory Control
• Operating Systems
• Risk Management
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