SAI KIRAN BABU RANGA

H No: *-*-**, Beside Veeranjaneya Mobile:897-***-****

Swamy temple Moulali, Hyderabad. 500 040. E-mail id: admfod@r.postjobfree.com

PERSONAL SUMMARY

●A hard working Team Leader who performs and delegates all his multiple duties in a respectful and professional manner. Apart from his ability to effectively lead a team, I can also motivate staff to do better, make sound decisions and work with managers and staff at all levels of responsibility. As a superb communicator I’m able to think, communicate and present information effectively to people from all social backgrounds.

Right now I’m looking to join an exciting and ambitious company that will reward accordingly to my abilities, commitment and hard work.

CAREER HISTORY

TEAM LEADER – August 2018 – Present Day

Employers name – Atria Convergence Technologies Ltd.

Functions as a Lead Role for staff who Handles Technical issues (Switching and routing) of ISP customers PAN India.

Duties:

●Allocating daily jobs and workloads, Interval wise follow up with team stationed in remote locations.Training new team members.

●Monitoring the performance of junior staff. Managing team performance and progress.

●Publishing Performance MTD, FTD and Hourly wise reports.

●Giving prompt and accurate information on individual staff member performance.

●Enforcing all company approved policies and procedures.

●Implementing new initiatives and making sure all staff understand them.

●Taking action to correct and staff short comings. Managing and monitoring staff attendance

●Attending and participating in team meetings.

●Ensuring a clean, safe and friendly working environment.

●Reporting to senior managers.

●Technical Dump Dialler management.

●Analysis and regular monitoring on inflow and coordinating with Technology Team.

●Coordinating with cross functional teams across India to fix customer issue’s.

Senior Executive - Enterprise Support – May 2015 – July 2018

Employers name – Atria Convergence Technologies Ltd.

Duties:

●Handling Corporate Customer Technical issue’s ( Basic Switching -Routing, V lan, SMTP, Destination issue’s, and LAN Configurations)

●Handling Corporate Escalations.

●Coordinating with cross functional Team.

●Handling Team RTQM (Real Time Que Management).Break, AHT, Inflow Monitoring.

●Publish Team Performance hourly wise, FTD and MTD.

Technical Coordinator - Customer Service – April 2012 – April 2015

Employers name – Atria Convergence Technologies Ltd.

Duties:

●Providing Printouts to Fault Repair team.

●Providing Customer Exact tat by follow up with Field teams.

●Handling Branch Walk ins ( Technical Related issue’s)

●Follow up and revert on Branch Escalations to HO.

●Calling Customer on resolved and taking feedback on service.

Customer Support Executive – November 2010 – September 2011

Employers name – Mahindra Satyam BPO.

Process: TTSL - DoCoMo (GPRS and EDGE Desk)

KEY SKILLS AND COMPETENCIES

Technical

●Ms Excel

●Data Analysis

●Presentation

●Configurations - WAN, Lan, Firewall (cyberoam and fortigate), Load balancers, Wireless Routers – Access Points, Wireless Extenders - repeaters, L1 and L2 Switches and Lan network Planning.

●Active directory

Supervising

●Ability to manage through others.

●Ability to work well with all levels of the organization.

●Superb coaching and mentoring skills.

●Prioritizing important tasks and ensuring they get done first.

●Excellent oral and written communication skills.

●Ability to follow and comprehend complex instructions, short correspondence, and memos.

●Able to quickly identify problems.

●Proficient with MS Office and various other forms of technology.

●Improving product quality and customer communications.

Personal

●Able to speak to both decision-makers and junior staff in a tactful and sensitive manner.

●Establishing good working relationships with colleagues.

●Ability to negotiate and influence.

●Integrity, humility and an entrepreneurial attitude.

●Friendly and upbeat attitude.

AREAS OF EXPERTISE

Supervising Staff

Managing Processes

Conflict Management

Handling Complaints

Staff Motivation

Decision Making

Switching and routing

ACADEMIC QUALIFICATIONS

Osmania University – B Sc (Maths, Electronics and Computer science) - Aggregation: 49% (2 Backlogs) - Academic: 2007-2010

Vishwa Chaitanya Jr College – (Maths, Physics, Chemistry)- Aggregation : 68% -

Academic: 2005 – 2007

Railway Mixed High School - SSC -Aggregation: 67% - Academic : 1995-2005

PERSONAL DETAILS:

Father’s Name : Ranga Sai Mallesh

Nationality : Indian

Date of Birth : 17th Feb, 1989

Marital Status : Married

Languages Known : English, Telugu and Hindi

Permanent Address : H No: 5-2-34, Beside Veeranjaneya

REFERENCES Name:

Date:

Hyderabad (SAI KIRAN BABU RANGA)

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