MANSURALI

Mobile: +91-638*******

E-Mail: admfne@r.postjobfree.com

PROFILE SUMMARY:

● Six -years of Extensive Experience in Electronics Service and Operation Maintenance, Strong knowledge on Electro-Mechanical components.

● Strong leadership skills, Excellent coordinator and team player, ability to prioritize tasks and make sound decisions quickly.

● Handled Consumer Electronics products TV, AC, Washing Machine and Mobile phones of Multi brands such as HUAWEI, Xiaomi, Samsung, SONY etc. KEY SKILLS:

● Repairing process, refurbish activity, Field service and delivery operation, Quality control process, Gain with new product, Inventory Management, FIFO, ISR, Warehouse management and Logistic support.

● Authorized Service center operation, Operation Management, Customer satisfaction and Escalation handling and Insurance policy BER & DOA DAP Handling.

● Work Planning and MIS preparation, Report Presentation, TAT and KPI Management, Backend team activity, QC & QA Activity, SLA and SOP Maintenance and 5S Technology. PROFESSIONAL EXPERIENCE:

HOSHITECH INDIA ELECTRONICS INDIA PRIVATE LIMITED -ENGINEER TEAM LEAD Location: Bangalore, Karnataka. From: Dec 2020-Till Date. Project: Xiaomi India Private Limited- All products Roles and Responsibility:

● Managing a team of 25 to 30 persons in Warehouse (Permanent and Contract employees) and ensure on meeting Safety and Quality compliance norms.

● Co-ordinate with all stake holder to update ensure smooth functioning of routine QC and QA activity within mentioned time frame.

● Update the New policies and process as per requirement and ensuring the relevant training to the team & contract workers.

● Effective utilization of space and manpower, to coordinate with HR for Hiring process and Review of all routine Operation and Management documents and archive it periodically.

● Ensure handling of warehouse CAPAS and close out within committed timelines.

● Reporting any deviations and discrepancies to the superiors and reporting head which are received from All over India ASC.

● Analyzing spares according to its category and publishing reports and Sharing Daily, Weekly and Monthly reports to Internal Team and Mi Teams.

● Adherence to procedural systems, SOP, data integrity & transparency maintained within the organization for all warehouse functions including receipts & dispensing.

● Ensure readiness of warehouse at all the times for Audit/Visit and Maintaining good staff relations through effective attitude.

● Escalating discrepancy to the responding Service center and Handling technical queries from the Engineer team.

● Supporting Inbound and Outbound activity.

● Maintenance of SLA and KPI and Achieving the TAT As per the Brands SLA. MEPRO TECHNOLOGY PRIVATE LIMITED -TEAM LEAD

Location: Chennai, Tamil Nadu. From: JULY 2019-Mar 2020 Project: Huawei India Private Limited- product like (Phones, Tablets, Smart watch, Modem, Accessories) Roles and Responsibility:

● Warehouse maintenance of Huawei Product like Phones, Tablets, Smart watch, Accessories.

● Receiving Good, Defective, spares, DOA, Sample Units from All over India authorized service Centre.

● Analyzing spares according to its category and making reports from engineers. Sharing Daily, Weekly and Monthly reports to Manager (Internal Team) and Vendors.

● Escalating discrepancy to the responding Service center and Handling technical queries from the Engineer team.

● Conducting MOM and Implementation of new ideas and techniques discussed on meeting. Failure root cost analyzing and Reduction of Repeat error.

● Monitoring the escalation calls, follow up and ensuring the same day closure. Performing Internal stock Audit at regular manner and Maintenance of 5S Technology

● Resolving the issue within the mentioned time frame.

● Supporting Inbound and Outbound activity.

● Maintenance of SLA and KPI and Achieving the TAT As per the Brands SLA. PRIMETECH SERVICES PRIVATE LIMITED - TEAM LEAD

Location: Bangalore, Karnataka. From: April 2018-JUNE 2019 Project: TV, AC, Washing Machine and Mobile phones (Samsung, Redmi, Panasonic, Nokia, LG, Moto etc.) Roles and Responsibility:

● Handling branch service Team.

● Scheduling the day-to-day activities and allotting the job to the manpower.

● Service Team manpower management.

● Providing brand Warranty support to 10.Or Mobiles, Insurance warranty support for Nokia, Moto, Samsung, Redmi and Honor. Home Appliances (TV, AC, Washing Machine)

● Handling service-related issues for OEM customers and escalating to respected ASC.

● Planning and utilizing the existing resources in an effective way to accomplish the set target.

● Acting as a SPOC for customers and ASP’s.

● Timely escalation of unresolved issues to the appropriate levels / vendors in order to resolve the issues within the agreed SLA.

● Consolidating the reports provided by service Engineers and providing the performance analysis reports to Service-Manager

● Coordinating the resources and calls to reach satisfactory to the customer within the SLA provided.

● Taking care of Payment follow-up

● Generating Monthly failure reports, this covers across India Locations for OEM Customers. Identifying the Revenue Area’s and working out to achieve the same

● Receiving Tickets from help disk and allocating the same to Field engineers. RELIANCE JIO INDIA PRIVATE LIMITED - DIGITAL REPAIR SPECIALIST Location: Nagapattinam- Tamil Nadu. From: June2017-March2018 Project: LYF Mobiles, Jio Mobile

Roles and Responsibility:

● Interface with customers on handset related issues

● Job creation on CRM based on customer issue

● Troubleshoot handset defects as per customer words

● Software upgradation

● Repairing handsets involves changing LCD, to Charging connector up to L3 Level.

● Raise part request as per requirement

● Receive spare and acknowledge in CRM

● Analyzing Root cause and taking necessary corrective action for Phone failures.

● Analyzing the Service return failures and taking corrective action against repeat failure of device.

● Improving the Servicing Yield rate and Providing support to the sales team.

● Documentation of Job sheets.

● Achieves personal service targets while maintaining the required repair quality standards.

● Support retailer requests for technical assistance regarding Jio products.

● Operates to required Company standards

RUN SERVICE INFOCARE PRIVATE LIMITED - SERVICE ENGINEER TECHNICAL Location: Chennai, Kochi, And Bangalore. From: Jan15- May 2017 Project - Sony Mobile, TV and Laptop and Huawei Phones Roles and Responsibility:

● interface with customers on handset related issues

● Troubleshoot handset defects as per customer words

● Repairing handsets involves changing LCD, to Charging connector up to L3 Level.

● Raise part request as per requirement

● Receive spare and acknowledge in CRM

● Analyzing Root cause and taking necessary corrective action for Phone failures.

● Analyzing the Service return failures and taking corrective action against repeat failure of device.

● Improving the Servicing Yield rate and Providing support to the sales team.

● Documentation of Job sheets.

● Achieves personal service targets while maintaining the required repair quality standards.

● Support retailer requests for technical assistance regarding Jio products.

● Operates to required Company standards

● Maintaining 5s before leaving the workplace.

ACADEMIC PROFILE:

Degree: Electrical and Electronics Engineering – 6.91 CGPA, RVS college of Engineering and Technology, Under Pondicherry University.

Project: Power line communication system to control Home appliances by using voice as input. Certification: Integrated Electronics and Computer service EXTRA-CURRICULAR ACTIVITIES:

• Completed In plant training program at Cuddalore Substation 33KV/110V (Branch of Tamil Nadu Electricity Board)

• Industrial visit to KELTRON (Kerala State Electronics Development Corporation Limited), Kerala

• Member of NCC & Scout during schooling.

PERSONAL DETAILS:

• Date of Birth: 25thApril 1992

• Father's Name: Mohamed Ali

• Gender & Marital Status: Male & Single

• Language Proficiency: Tamil, English, Malayalam and Kannada.

• Hobbies: Listening and Reading Tech news, Playing Badminton and Chess.

• Passport details: M1596736 Valid till 21 Sept. 2024

• Driving License No.: PY02 201********

DECLARATION:

I hereby declare that the information given above is true and correct to the best of my knowledge and belief.

Yours truly,

Mansurali

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