Telemarketer

Reliable, energetic, and resourceful telemarketer with over eight years of experience resolving customer complaints and promoting conflict resolution. Expertise in dealing with customers from different nationalities. Patiently calm in customer's need and creating solutions that provide value to the customer.

QUALIFICATIONS:

• Have very good and broad experienced in the field of sales.

• Ability to demonstrate products and services to the customers.

• Ability to interact with customers from different nationalities.

• Relevant Interpersonal and Presentation Skills.

• Willing to accept new challenging work responsibilities.

• Flexible and fast learner.

• Can do multitask at a time.

• Ability to keep clear and accurate records and reports. WORK EXPERIENCE:

FIRST ABU DHABI BANK - Nov. 2016 – February 2018

Senior Relationship Officer

COMMERCIAL BANK INTERNATIONAL - June 2012 – February 2015 Senior Relationship Officer

Mashreq bank - September 2009– November 2011

Senior Relationship Officer

Dubai bank - June 2007 – February 2009

Relationship Officer

MIRA O. CURIOSO

IMUS, CAVITE, PHILIPPINES

Mobile: 095********

Email Add.: *************@*****.***

Nationality: Filipino

Job Responsibilities:

• Interact with customers face to face on an appointment and walk-in basis.

• Staffing different companies for demonstrations and company listings.

• Deducing customer’s needs, answering their questions, and matching them to financial services available in the bank they may find helpful.

• Demonstrating products benefits

• Making accurate and clear explanations of the loan calculation and procedures.

• Account and manage clients to ensure service levels and maximize sale targets.

• Coordinates and maintain contact with other banks, financial services, and government institution to verify/determine the creditworthiness of prospective client or loan applicant.

• Review and check the validity of supporting documents submitted by the client.

• Process the account opening of the applicant for salary transfer. Training:

• Fraud Awareness -June 2017

• Anti-Money Laundering - September 2017

• CBI Five Stars Service and Sales Standard Workshop -December 2014

• Sharia’h Programme on Islamic Banking - January 2010

• Islamic certification - January 2010

• Mashreq Certification Program -September 2009

Educational History

Saint Vincent’s College

Bachelor of Science in Commerce

June 1994 – October 1996

undergraduate

Short courses attended:

• Social Media Management – April 2021

• Email Management and Support – April 2021

• Basic Public Speaking – April 2021

• Academic Writing 101 – May 2021

• Work from Home Career 101 – May 2021

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