Customer Support Account Manager

Ashik MV

UAE REGION

Cell# +971-*********

Email:admfeu@r.postjobfree.com

CAREER OBJECTIVE

A position which will benefit all my abilities and my potential and enable me to drive and sustain organization growth. To establish myself as a successful person with excellence in terms of achievement, creativity and dedication so as to join the organization that provides opportunities to learn, grow and improve the scope for implementing my skills. EXPERIENCE

Aegis PVT LTD (India) — Subject Matter Expert

JUNE 2018 to FEBRUARY 2021

Roles & Responsibilities (Experience in Flipkart E-commerce - seller/customer support,EKart Logistics & Account Manager) seller/customer support (JUNE 2018 to FEBRUARY 2021)

● Managed Inbound & Outbound process

● Trained and Managed small to medium sized teams of up to 15 employees.

● Trained new onboarding seller in inwarding listing,order processing and payment procedure.

● Strong knowledge base and technical expertise from assisting sellers on the individual and professional seller support platforms and the Fulfillment by Flipkart (FBF) platform.

● Subject matter expert which allowed me to become a POC (Point of contact) for associates supporting sellers & customers.

● Drove solutions to complex seller issues while working on the FBF & Non FBF Specialist Team.

● This Position involved assisting sellers with technical support and managing the online product information on the E-commerce site.

● Support sellers in order to help troubleshoot,develop and grow their business partnership with Flipkart.

Customer Service Sales Associate (2018 November -2019 January)

● Responsible for keeping a database of returned products and making notes on each customer service transaction.

● Regularly met or exceeded stated sales goals for our team as well as met all SKILLS

● Patience

● Flexibility

● Persuasion

● Problem Solving

● Communication

● Time Management Skills

● Management of Personal

Emotions

● Situation Evaluation and

Analysis

● Professionalism

● Ability to Identify and

Anticipate needs

● Teamwork Skills

● Dependability

AWARDS

Guiding Star Award(2020)

Flipkart com

Big Billion Day Star (2020)

Flipkart.com

PERSONAL INFORMATION

Date of Birth-10-07-1997

Marital Status-Single

Nationality-Indian

Languages-English, Hindi, Kannada

customer satisfaction requirements.

● Maintaining Monthly wise sales Report.

Flipkart - Account Manager (2019 February -2019 April)

● Managing the seller relationship by championing the seller's needs at Flipkart. Build strong communication channels at all levels of the seller's organization, set proper expectations, provide clear status communications, and manage towards a growth plan.

● Managing and driving the growth of the seller's business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Flipkart.

● Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.

● Work with sellers to improve operational aspects of their business in providing a great consumer experience.

Logistics Support (April 2019 to FEBRUARY 2021)

● Manufacturing and logistics operations processes, and supply chain understanding dynamics.communicated with shipping lines, dispatchers warehouses and customers regarding incoming and outgoing shipments.

● Handling of the entire Stores & dispatch function and heading the dept.

● Advanced ERP systems, Excel and PowerPoint skills.

● Invoice customer shipment in a timely manner.

● Responsible for In-ward and Out-ward Transportation.

● Stock verification by using a perpetual inventory system.

● performance reports on a weekly, monthly, or quarterly basis and report back on employee performance and annual evaluations.

●

ACADEMIC QUALIFICATION

Bachelor of Commerce

AL-Ameen Degree college (Bangalore University) India-2018 71%

DECLARATION

I hereby declare that the information furnished above is correct and true to the best of my knowledge and I would be glad to provide any other information required by you. Ashik MV

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