Technical Support/Administrator
Resume:
Present position
Technical Support – Help Desk Support
Years of experience
2
Date of birth
Language
English
Address: ***** ********* ******, ******** · Phone: 073*******/061*******
Email: *************@*****.*** Twitter Account: CliveKman
Dear Human Resources Professional
As a dedicated Technical Support individual, with interest to the posted position. My experience aligns with qualifications you are seeking at post advertised. I am certain I would make a valuable addition to your organization. With my 2 years’ experience as a Technical Support and Help Desk Support, I read the advertised post for a, I adept in Creating networks and diagnosing PC problems.
I excel at:
Troubleshooting PC faults
monitoring and maintaining the computer systems
Building networks
Handling Customers
Loading Credits on Indicium
Installing and configuring computer systems
Diagnosing hardware and software faults and solve technical and applications problems.
Doing Payrolls
Doing Claims
In addition to my experience and personal qualities, I have leadership experience and huge passion for Technical Support and Software Development. I am highly enthusiastic on the advertised post focus on business software solutions and would welcome the opportunity to contribute to your success by maximizing your client satisfaction with quality software solutions. Please review my attached resume for additional details regarding my expertise and career achievements. I will follow up to request an appointment to discuss how my experience and background meet your needs.
Thank you for consideration.
Sincerely, Kagiso Phale.
KAGISO CLIVE PHALE
EXPERIENCE
SALES ASSISTANT, Spar
I was a cashier and did some merchandising. This position really had a great impact in terms of learning people and their personalities, I also got used to workspace and performing duties. I experienced how customers should be treated and how to do housekeeping in a store.
MARKET RESEARCHER, TOPLINE MARKET RESEARCH
We were researching about projects that were allocated in Primary schools, communicating with HOD’s and School Principals to hear how the learners are coping with the SIX bricks program. I got another opportunity to keep market researching on how the COVID-19 pandemic has affected people’s lives in 2020.
Reference: Nqobile (Project Manager) - 062*******
TECHNICAL SUPPORT ASSISTANT, Related education
This position really gave me a great insight in my exact career choice, I got to be more physical with computers and learned the company’s system, I also learned how to handle projects and data capturing, I also did Payrolls and claims.
This is the recent position I held, but unfortunately due to the COVID-19 pandemic I got retrenched. The company got affected badly financially.
Reference: Karen Schroder (Manager) – 083*******
EDUCATION
2012
GRADE 12, PETIT HIGH SCHOOL
ENGLISH
AFRIKAANS
LIFE ORIENTATION
MATHEMATICS
PHYSICAL SCIENCES
BUSINESS STUDIES
LIFE SCIENCES
MARCH 2013
IT TECHNICAL SUPPORT, Masungulo IT Solutions
My first year in the IT world was very interesting as I quickly became in love with Technology and being a computer doctor in terms of computer hardware and network
Reference: Former Lecturer (Jackson Malebane)
Contact Details: 076*******
JULY 2014
IT SYSTEMS DEVELOPMENT, Malope it solutions
My Second year in the IT world was even more informative, as I went into the more complex department of IT. This is where I learnt how to code and knew more about computer software’s.
JULY 2019
IT TECHNICAL SUPPORT, Mpande technologies
After trying to make myself familiar with workspaces, volunteering as much as I could…I decided to go renew my knowledge in Technical Support to get myself even more ready to be employed.
Reference: Former Lecturer (Mr Utete)
Contact Details: 078*******
JULY 2020
COMPTIA A+, UDEMY ONLINE LEARNING
This pandemic made me realize that I can still improve my skills and have more experience in the world of IT. I am currently studying A+ with Udemy to increase my chances of employment since everything in my career keeps on being updated.
IN 2016, I WAS GRANTED WITH OPPORTUNITY TO DO PRACTICALS AT ONE OF OUR LOCAL SCHOOLS AND EVEN AFTER THE CONTRACT ENDING…I VOLUNTEERED FOR ANOTHER YEAR TO
KEEP ON DEVELOPING MYSELF AND HELPING THE LEARNERS TO BE FAMILIAR WITH COMPUTERS.
SCHOOL NAME: BAIKAGETSE INTERMEDIATE SCHOOL
REFERENCE: PRINCIPAL
CONTACT DETAILS: 011-***-****
ACTIVITIES
I’ve been so obsessed with helping people from my community to learn computer literacy, hence I’m driven to do well for myself in this career so that one day I can be able to open up a non-profit organization that will teach people how to use computers as we’re fully in a digital era now.
I never want to stop upgrading myself in Information technology, because I want to be one the best in what I do, hence I’m going to keep striving to make my family and myself proud.
CURRICULUM VITAE
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