Aji N.K. Ambe

240-***-**** ● Hyattsville, MD ● admfcg@r.postjobfree.com

Case management specialist with industry-recognized IT certi cations and expertise in project development. Improving case/project outcomes through a collaborative approach, steadfast regard for the client/stakeholder, and IT support pro ciencies. This has produced (1) more positive reviews per bi-annual period, (2) better-de ned projects across more clients, and

(3) more IT/Helpdesk support capabilities through independently achieved certi cations. SKILLS & CERTIFICATIONS

Certified CompTIA Support Specialist (A+) Scrum Alliance Certified ScrumMaster (CSM) JIRA Miro SmartAdvocate Microsoft Office Suite Google Office Suite Microsoft Teams Case/Project Management Client/Stakeholder Management Quality Assurance Testing Legal Research EXPERIENCE

Price Benowitz LLP Washington, DC

Personal Injury Case Manager 3/2019 - Present

● Ensuring full documentation to support case settlement via both out of court and litigation proceedings for 75+ legal cases, leading to improved metrics of cases reaching the maximum settlement

● Assisting with the full migration and maintenance of the firm’s online case management system, thus helping to ensure (1) improved case communication and organization, and (2) working understanding of the new system throughout the team

● Assisting with faster implementations of new firm procedures, thus supporting team member onboarding time to improve from 3-4 weeks down to just 1-1.5 weeks

● Assisting with drafting and migrating templates and team project plans for case settlement, contributing to over 90% full template migration to the firm’s online case management system

● Attending daily team check-in meetings to (1) review cases, (2) continue improving team processes, and (3) review reports on case management metrics (ie: project completion timelines, client/stakeholder contacts, case resource costs, and settlement details) Beatrice Loving Heart Agency Lanham, MD

Case Management Specialist - Health & Social Services 9/2017 to 3/2019

● Coordinated the case services projects on 80+ cases for low income, disabled, and/or elderly residents of Maryland, meeting key agency case standards and federal case standards

● Successfully establishing professional relationships with clients who possessed varying and evolving expectations, resulting in consistently high ratings for client contact and retention

● Completed 8+ home visits per week to clients for direct management and to present social services resources in person. This resulted in more service enrollments per client. University of Pittsburgh Department of Emergency Medicine Pittsburgh, PA Research Project Coordination Assistant 5/2015 to 5/2017

● Oversaw administrative support duties, ensuring same-day (if not same-hour) completion of work tickets, while also organizing data entry and management for archived research databases, contributing to the completion of 3 departmental research projects EDUCATION

The University of Pittsburgh Pittsburgh, PA

Bachelor of Science in Psychology August 2017

Dear hiring representatives of Stratum Networks, Inc., My name is Aji Ambe and I have specialized in meeting the unique needs of collaborative case/project development by utilizing agile management, maintaining a high attention to detail, and independently developing my technical proficiencies. I recently achieved the Scrum Master certification (CSM) and the CompTIA A+ Certification and will obtain the CompTIA Net+ Certification, all to broaden my servant-leadership and technology support proficiencies. Therefore, I am inquiring about the Tier 3 Cybersecurity Network Analyst position with Stratum Networks, Inc. My current role allowed me to improve documentation procedures and client management metrics for 75+ legal cases and their associated projects. I was also fortunate to contribute to successful software migrations and working procedure updates to the team’s online project management system. My previous role allowed me to work directly with 80+ socioeconomically disadvantaged families to coordinate projects that improved their social and healthcare metrics. Since the projects completed in both roles had timelines ranging from 3 weeks to 4 months, they emphasized my strong experience with client/stakeholder management and long-term project coordination.

In recent years I also have developed my technology support expertise combined with existing experience installing and troubleshooting most computer hardware, LAN networks and their hardware, and popular productivity applications (Google Office Suite, MS Office/O365, JIRA, Microsoft Azure, SmartAdvocate, and Microsoft Teams). This was in combination with independently achieving both the CSM certification for Scrum Agile project management and the CompTIA A+ certification for IT technical support, with CompTIA Net+ and CompTIA Sec+ to be obtained. My client management experience and technical proficiencies will combine to improve the outcomes of this Tier 3 Cybersecurity Network Analyst position with Stratum Networks, Inc. Thank you for reviewing my qualifications and I look forward to further discussing the opening on your team. I am highly motivated to make this career change and exceed the expectations listed for this position.

Sincerely,

Aji Ambe

REFERENCES

Professional

John Yannone, Esq.

Price Benowitz LLP

409 7th Street NW

Suite 200

Washington, DC 20004

Lead Attorney for Personal

Injury

E:

admfcg@r.postjobfree.com

P: 202-***-****

Catherine Gaskins

Beatrice Loving Heart Agency

10001 Derekwood Lane #120

Lanham, MD 20706

Project Coordinator

E: admfcg@r.postjobfree.com

P: 301-***-****

Maureen Morgan

University of Pittsburgh

School of Medicine

Emergency Medicine

Department

Suite 10028 Forbes Tower

Pittsburgh, PA 15260

Research Coordinator

E: admfcg@r.postjobfree.com

P: 412-***-****

Thomas P. Walsh

Brookland Football Club

1998 Monroe Street NE

Washington, DC 20018

Founder and Head Coach

E:

brooklandfootballclub@gmail.

com

P: 202-***-****

Arthur Olinga

KICKS ARE FOR KIDS

Soccer Program

700 12th Street NW

Suite 700

Washington, DC 20005

Founder & Head Coach

E: admfcg@r.postjobfree.com

P: 877-***-**** OR (202)

677-3900

Personal

Frederick Robinson, PMP

E: admfcg@r.postjobfree.com

P: 301-***-****

James Pitts, PMP, CSM

E: admfcg@r.postjobfree.com

P: 404-***-****

Elizabeth Jellequist, PMP,

CSM

E: admfcg@r.postjobfree.com

P: 973-***-****

Marion Kang, CSM

E: admfcg@r.postjobfree.com

P: 240-***-****

Contact this candidate