Murali KM

Phone : 009*********** E mail: admf58@r.postjobfree.com

MID/SENIOR LEVEL ASSIGNMENTS

Versatile, high-energy technocrat with a successful background in setting a direction for major systems to establish and transform operational excellence; targeting assignments in IT Manager / IT System Administrator / IT Support specialist with an organization of repute

Professional & Educational

Background ;

MCSE-Microsoft Certified Systems

Engineer.

CCNA-Cisco Certified Network

Associate

MCSA-Microsoft Certified Systems

Admin ( Messaging)

ITIL V3 Foundation

DOEACC A Level

Hardware and Networking

certification.

Graduation - B.Com with Computer

Applications

Career Summary

Offering XI+ years of experience in working on various types of Microsoft Servers & End Points, Firewall, Data, Storage, Backup,,VM Ware, Hyper- V, Networking, and so on Budget for the IT department

~IT Administration ~Information & Communications Technology

~ Information Security ~Information Tech Audit

Skills;

Patch Management and EP Management : Hands on UEM Experience with ManageEngine Desktop Central, Knowledge in SCCM Virtualization: VMWare ESXi 5/6 versions, vCenter 6.5/6.7, Hyper- V, VMware Workstation, Oracle Virtual Box

Cloud Computing: Hands on experience in Exchange-Online and OFFICE 365, knowledge in Azure and Rackspace Email and Archive. Backup Systems & Applications: Veeam B&R, Symantec Backup Exec, Acronis, F-backup, Windows Backup, Configuring RAID Levels, NAS, SAN Storages.

Security: Symantec EP, DLP,Termind DLP & ITP, Kaspersky ES, ESET EndPoint, Web Marshal, GFI LAN guard. Knowledge in UTM Firewall (SOPHOS/SonicWALL/Fortinet).

ITSM & Monitoring: Hands on experience in ManageEngine SDP, SpiceWorks Help Desk. Knowledge in ManageEngine OPM, AD Audit Plus, SIEM tool Event Log Analyzer, Application Manager etc..

Website/Domain Management and Marketing: Website

Management (Planning, Registering and Managing domain, Web Hosting, publishing, administrating, SEO and communicating with the developers) Marketing (Creating Campaigns and Managing in Google AdWords, Email Marking- Group Mail, iContact etc.. ) Critical Strengths & Competencies

Server Management

Cloud Computing

Vendor/ISP coordination’s

Network Performance Firewall Performance Network Infrastructure Upgrade Installation, Configuration and

Maintenance

Troubleshooting and Disaster

Recovery

Backup Management and

Reporting Recovery

Career Timeline (Summery)

Nov’19 – Till Date – Elitser Technologies, Dubai, UAE.

Nov’19 – Oct’19 – Al-Futtaim Group (Future InfoTech, Dubai, UAE)

July’17 –Aug’19 – Binghalib Engineering, Dubai, UAE

April’07 - Jun’17 – EPSCO LLC, Dubai, UAE

Aril’05 - Dec’06 - Prompt Systems, Bangalore, India Successful background in setting a direction

for systems to establish and transform

operational excellence in the areas of Systems

Administration & IT Network. Resourceful at

maintaining the complete IT infrastructure

including Microsoft Servers, Backup, Storage

VMware Environment, Firewall, SonicWALL,

Cyberoam and so on

Trainings Attended

VM Ware Professional.

Microsoft Azure Cloud Back-up; Online Training

VEEAM Back-up; Online Training

Avaya CM, IP Office Training

Professional Experience

Nov’19 – Till Date Elitser Technologies, Dubai, UAE. Key Result Areas:

Pre/Post Sales Technical Support for all Software/Hardware/Network based LOB’s

Installation and rollout of Software/ Network Support for our In-house test Lab needs and on-going practice of new products / versions

Installations, Technical Presentation, Technical Trainings, Product Demo and Technical Support for targeted Prospects.

Trial Run, Implementation and Support for the products Manage Engine UEM, AD Audit Plus, OPM, AD Manger Plus

Identification / Resolution / troubleshooting of all Support related Calls from our Clients and from our Resellers for all the Manage Engine.

Create & Maintain Technical Knowledge Base – Periodicals, Books, Database, S/W Updates, Patches and bug/Hot fixes, New FTP Downloads.

Liaise with all parent companies Support team/ Help Desk for any major/ high Severity critical Support issues.

Initiate and Monitor Customer Satisfaction Surveys/Feedbacks during Products Evaluation /Demos /Final Installations

Contact prospects to present the products & services value proposition and qualify interest

Build and maintain professional relationships within customer organizations

Follow competitor products and activities to distinguish and leverage key differentiators.

Assist in project Management of Large & Strategic projects with Sales Team.

Organizing Tech. Trainings / Updates to Customers/Tech. Support /Sales Dept /Resellers. July 2017 - August 2019, Binghalib Group of Companies, Sr. IT Administrator – Sharjah (UAE) Key Result Areas:

Spearheading entire gamut of operations related to management and maintenance of Microsoft Windows Server 2016 / 2012/2008 along with IT support activities to over 300 users including active directory / group policy / folder share management and so on

Working on software like:

o Backup - Veritas 2016 (Symantec) Backup Exec, Vembu, Veeam backup, and replication, Acronis Backup o VMware (6.0) for virtualization / installation / configurations and management o Managing, Maintaining of Microsoft Hyper-V Servers, knowledge in Replication and Failover Clustering. o ERP Knowledge with FOCUS, Dynamics 365 and Microsoft AX 2012 installation and configuration. o Office365 Exchange Migration planning and implementation. o Firewall administration and management, Fortinet / SonicWALL / Cyberoam/ Fortinet o Antivirus Kaspersky EP, Symantec EP, Eset, Teramind Internal Threat Protection, DLP Knowledge o AVAYA IP telephone system enterprise edition & IP Office V500 configurations and management o Managing Imperium Call Reporter Software for Avaya System report generation. o Managing WebMarshal Proxy Server for Internet management solution & Reporting

Gathering requirement as & when need arises and providing solution with respect to network design & hardware changes

Administering tasks related to SAN/NAS Storages – IBM / HP / Net App/Sinology/Qnap/Q-SAN

Leading installation, configuration & maintenance of o Installation and configuration of Servers IBM, HP, Lenovo ( Think center) o Installation and configuration of L2 Switches HP Procurve, Aruba, Managing of HP L3Switches o CCTV, Biometric Attendance system, HP Wireless Access Controller, access points

ITSM with Network and Asset management with Manage Engine - Service Desk plus (IT help desk) Management, Spice Works Helpdesk and Network Monitoring tools.

Managing the installation of application servers as well as configuration & deployment of desktop hardware and software into a new network environment

Analyzing all key network infrastructure assets for planning of corporation wide infrastructure upgrade

Developing the cost estimates and recommending systems development as well as upgradations to existing systems; evaluating infrastructure services equipment and software for purchase

Controlling tasks related to:

o Bid invitation, contract comparison and contract award in consultation with Director – Corporate strategy o Budget (IT Department) - creation and management in consultation with Director – Corporate strategy

Rendered skills in managing of Oversees and Other site office of Binghalib Group Of Companies remotely and visit physically (Dubai, Abu Dhabi, Doha-Qatar)

April’07 - Jun’17 July’17 till date

April 2007 – Jun 2017 with EPSCO LLC, Dubai (UAE) as System Administrator Key Result Areas:

Leveraged skills in ensuring installation configuration, and maintenance of the following: o Administration & Maintenance of Network, Servers, Firewall, Router, Print server etc. o Implementation of applications and generating new reports & prepare various management reports and analysis o IP Phone System like Avaya IP Office 500 v2

o SSL, PPTP, IPSEC and so on VPN for Remote Devices like Laptop, Mobile and so on, on Fortinet, SonicWALL and Cyberoam

o site to site VPN on IP Phone System like Avaya IP Office 500v2 o Administer and manage storage requirements including capacity planning, systems failover, RAID etc. o Planning and implementation of agreed solutions and strategies. Including corporate Active Directory Forest and Domains, messaging infrastructure.

o Server 2012, 2008 and 2003

o Remote Desktop Terminal, Active Directory including Server 2012, 2008 and 2003 o Desktop PC’s & Laptops (Windows 10, 8, 7, XP and so on) o Microsoft Outlook (Outlook 2002, 2003, 2007, 2010, 2013 &Office 365) o Networking Technologies including TCP / IPRouters, Switches, Printers (Wi-Fi, LAN& USB), DHCP, DNS and so on o Antivirus software like Kaspersky, McAfee, eScan, Norton (Symantec) and so on antivirus (Server-Client) o NAS Storage(Sinology, Qnap, WD My Cloud and so on) o Symantec Backup Exec, Symantec Desktop Laptop Option and so on o Update and Replace component without affecting system use or casing downtime o CCTV (Analog & IP Camera with wire or Wi-Fi)

o Biometric Attendance System

o Access Control

o Excellent troubleshooting skills in complex software and hardware problems o software and application to user standards

Previous Experience

April’05 – Dec’06 with Prompt Systems - System & Network Engineer– India Key Result Areas:

Planned and performed installation configuration, and maintenance of the following: o Installation and Troubleshooting of OS like Windows 2000/03 and XP Professional o Troubleshooting Internet and Intranet related problems and provide solutions and network Infrastructure management. Configuring and updating Antivirus

o Installing, configuring and troubleshooting of VPN Server/Client software’s o Configuring DHCP, DNS, WINS, and DFS, Disk quota, implementing of Trust Relationship Configuring and Troubleshooting of Mail Client (MS Outlook)

o Attending end users complaints with respect to Desktop/Laptops, hardware, software and network printer related troubleshooting.

o Worked on Features like Shadow Copies, Remote Administration, Remote Desktop, Remote Assistance, Software Deployment, Terminal Services and Disk Imaging etc. o Adhered compliance in planning and executing Microsoft Windows Server 2003 & 2008 Network Infrastructure including active directory, group policy, VPN, WINS, DNS, DHCP, RAID1 & 5 arrays, IP-addressing, plan to offer remote- assistance to client computers, file replications and logon scripts Sept 2005 to Aug 2006 with Bharti Airtel Ltd, Bangalore -DSL Engineer (Associate from Prompt Systems) April’02 – Dec’04 with Vega Software and Network Solutions, Kerala, India as Implementations & Support Engineer Academic Details

Bachelor of Commerce with Computer Application from Kannur University, India MCSE-Microsoft Certified Systems Engineer.

CCNA-Cisco Certified Network Associate

MCSA-Microsoft Certified Systems Admin (Messaging) ITIL V3 Foundation

DOEACC A Level

Validate my Certifications @

Microsoft: https://mcp.microsoft.com/anonymous/transcript/validate Transcript ID : 783143

Access Code: Microsoft

Cisco: http://www.ciscocertificates.com/verify.cfm Verification No 389774724962IRUF

Personal Details

Date of Birth: 29th May 1978

Driving License : Holding Valid Driving License from UAE and INDIA Nationality : Indian

Marital Status : Married

Passport Number : J8745946 (Govt. of India – Valid from 11/07/2011 to 10/07/2021) Visa Status : Visit

Languages Known : English, Hindi, Tamil, Kannada and Malayalam

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