Manager Intern

Mbalenhle Mbatha Miss

Location: ***B Zwane Street Zola

Telephone: +277*-***-****/+276*-***-****

Email: *********.*******@********.***

LinkedIn:

https://www.linkedin.com/in/mbalenhle-mbatha-39a6a9173

Profile Statement

I am an energetic ambitious person who has developed a mature and responsible approach any task that I undertake or situation that I am presented with. As graduate with two years eleven months experience in Office Administration. I am excellent to work with others as the team to achieve objectives on time projected with excellence.

02 November 2020-Current I-Talk Financial Service Pty Ltd 104 Bordeaux Drive Randburg Johannesburg 2001

Call Centre Agent

Duties and Responsibilities

contact businesses or private individuals by phone

deliver prepared sales scripts to persuade potential customers to purchase a product or service

describe products and services

respond to ask questions from customers

identify and overcome objections

take the customer through the sales process

obtain customer information

obtain possible customer leads

maintain customer/potential customer data bases

follow up on initial contacts

complete records of telephonic interactions

Outbound sales

Dialling for campaign

April 2017 - September 2018 Absa Bank, 180 Commissioner Street Johannesburg 2000

Regulatory Validating Office Intern

Duties and Responsibilities

Access investment cases request from nasdac and Absa kamls portal

Performing supplier's monthly reconciliation

Business Journal Processing

Documenting current business process as is according to business architecture iserver methodology

Documenting business procedure manual according to business architecture iserver methodology

Running process walk throw with business shareholders and SMEs

Optimise current business process by implementing changes within the current process

Coordinating business continuity management to make sure that the plan of business working properly in any crisis

Monitoring business continuity management by making sure that all staff mebers are complaint

Onboarding current business continuity management plan and making changes where is necessary

Business continuity management weelky report

Supporting staff member to request work resources and make sure the business running smoothly

Query management, perform investigation and provide evidence regarding to the relevant case and make sure that the matter is being resolved

Raise request on behalf of stakeholders and external clients e.g. (parking request, systems request, computer, etc.)

Sending communication to staff member regarding to the relevant communication

Client engagement and client's record keeping by indexing documents

Arrange and book meeting on behalf of stakeholder

Prepare for meeting agenda and writing minutes

Compile monthly audit on know your customer methodology

Assist the complaints manager on complaints within the division of kamls portal and nasdac

Identify and escalate suspicious fraudulent information and documents

Assist stakeholders on know your customer methodology nasdac process requirements

Build and maintain effective relationship with business partners and client's

Monitor dashboard of Absa kamls portal and nasdac dashboard ensuring that all cases submitted are actioned with the service level agreement (sla)

Track monitor and reporting requirement relation to business operation finance

Data capturing into respective systems to ensure business have compile business data and make sure that client's details are correct

Answering of income calls and transferring calls

Preparing business documents using Microsoft word,excel,visio and PowerPoint

November 2015-March 2017 South West Gauteng Tvet College, 1440 Mncube Drive Dube Village Tshiawelo 1801

Office Administration Intern

Duties and Responsibilities

Creating and maintaining essential networks and linkage to ensure growth and suistabillity of SMME's co-operative and development opportunities products

Collect relevant data for SMME’s and co-operative activities from NGO agencies

Assisting student with business registration, drafting business plans, business profile and referrals for business funding

Support students with business forums and marketing linkage

SMME’s record keeping

Planning and organizing student and community business workshop and seminars.

Assisting SMME manager to compile monthly report

Drafting staff meeting minutes and preparing meeting agenda

Assisting reception with incoming calls and transferring of calls

Taking messages for staff member

Proving college information to students and community member

Verifying student’s application forms and making sure that all registration requirements are provided

College record keeping by filling important documents

Binding and laminating of documents

Invilating for students examinations

Education and Qualification

Business Management Certificate Level N6 – South West Gauteng Tvet College –

National Senior Certifica Grade 12 – Ntalantala Secondary School – 2009

References

Contact person Mr Sipho Mtungwa

Designation Manager

Contact number +271*-***-****/+278*-***-****

Contact personon Fathima Sheik

Designation Mentor

Contact number +277*-***-****

Contact person Mr Stanley Matende

Designation Manager

Contact number +277*-***-****

Contact this candidate