Marikina Brgy

COBARRUBIAS, RAFAEL

#** ******** ********, ****. *** Lucia Pasig City 1608

Contact #: 093********

Email Address: ************.***@*****.***

OBJECTIVE: To provide the best that I can do to add success to the company. EDUCATIONAL BACKGROUND:

TERTIARY: Technological Institute of the Philippines (1st Yr. College)

(Bachelor of Science in Civil Engineering)

Aurora Blvd, Quezon City

(2012 – 2014)

SECONDARY: Gentle Angels School

Rosita Ville, Concepcion I Marikina City

(2008 – 2012)

INTERMEDIATE: Concepcion Integrated School

Joseph St, Concepcion I Marikina City

(2002 – 2008)

PERSONAL BACKGROUND:

Civil Status: Single

Birth date: September 7, 1995

Birthplace: Marikina City

Age: 25 years old

Citizenship: Filipino

Religion: Roman Catholic

Height: 5’7 ft.

Weight: 140 lbs

SKILLS:

**Booking flights for customers, answering their concerns, delayed flights, complaint about their billings and sales. 1 . United Airlines (Book Flights and Customer Service) Account:

WNS GLOBAL SERVICESSeptember 28, 2019 - Feb 1, 2020 Drafting, Plan-Set preparing, Interconnection, Engineering, Placard Printing and Submitting. they need to get approvals on Solar Installation Permits from AHJs successfully.

**We are there to do everything on behalf of our valued Partner to receive fastest support on preparing everything July 18, 2019 - January 1, 2021 (Solar Permitting/Virtual Assistant) Advance Solar Solutions (WFH / US CLIENT)

EMPLOYMENT HISTORY

• Calm

• Friendly

• Sociable

• Flexible

• Work under pressure

• Capable of working alone or within a group

CONVERGYS

November 17, 2017 – August 27, 2018

Account/s:

1. ATT Directv (Billing expert / CSR / USA)\

**Answering customers concerns about their billing, technical difficulties, and their subscription. SYKES ASIA INC

May 2017 – November 2017

Account/s

1. Expedia (Online Travel Booking / CSR / Worldwide)

**Booking a hotel for the customer, reservations, billing, sales and complaint. RESULTS COMPANIES

November 10, 2016 – April 30, 2017

Account/s

1. Target (Online Shopping / CSR / US)

2. H & R Block (Tax Professional / CSR / US)

3. Sprint Assurance Wireless (CSR / US)

**Retail, Booking customer wants, cancelling order, ship order, and complaint about their billing.

**Preparing customers taxes, inquire about the balance of their taxes, and billing

**Free Prepaid Phone, Offering them the product, Sales. UNISPORT MARKETING CORP. (Sales Associate)

August 15, 2014 - October 21, 2014

Maintaining inventory in the back

Arranging inventory on the store floor

Tagging merchandise

setting up promotional material and displays

Replenishing inventory

Reorganizing items

maintaining a neat and tidy store

TRAININGS

Informatics Institute (Voice Accent Training)

Nov. 24, 2014 – December 5, 2014

SALES RAIN BPO (Sales Representative)

January 3, 2015 – October 3, 2015

Selling or Influencing Others

Interacting With Computers

Communicating with Supervisors, Peers, or Subordinates

Communicating with Persons outside Organization

Resolving Conflicts and Negotiating with Others

Documenting/Recording Information

MAX PROFIT SOLUTIONS (Customer Service Representative) November 1, 2015 – October 30, 2016

*Attracts potential customers by answering product and service questions; suggesting information about other products and services.

*Opens customer accounts by recording account information.

*Maintains customer records by updating account information.

*Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

*Maintains financial accounts by processing customer adjustments.

*Recommends potential products or services to management by collecting customer information and analyzing customer needs.

*Prepares product or service reports by collecting and analyzing customer information.

*Contributes to team effort by accomplishing related results as needed. Thank you,

Rafael Cobarrubias

What are my expectations in working for a startup company? My expectations for the company would be to provide a work environment in which I can contribute to the team, I receive appreciation for my contributions, I have job stability and the ability to grow with the company. Specifically, I look forward to providing the legal team with the support they need while I am in the role of receptionist. My understanding of the expectations of this role, based on the job description is that the company wants me to meet specific goals and targets while also providing customer support to existing clients. I have proven my ability to meet and exceed customer expectations in my previous role by consistently being a top-performer while also maintaining strong and loyal customer relationships to prevent cancelations.

I would like to expect your company will create an environment where I will grow within the organization. I also hope that your company will be open to my contributions so that I may become a valued member of your team.

Thank you,

Rafael Cobarrubias

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