Office Assistant Front Desk

BIANCA JONES **** Calico Canyon Dr. Tomball, TX. *7375

281-***-**** ***********@*****.***

OBJECTIVE

To become an intricate part of a company in which my skills will be an asset. SKILLS PROFILE

-Excellent customer service

-Strong in Multi-tasking

-Teambuilding & Training

-Complaint Handling & Resolution

-Front & Back End Supervision

COMPUTER PROGRAMS

-Microsoft -Athena

-ECW -Centricity

EMPLOYMENT HISTORY

CHA Behavioral Healthcare (Insurance Biller/Front Desk Administrator) 9/2020- Current

(Seeking better opportunity for career growth)

-Prepare and submit billing data and medical claims to insurance companies

- Ensure patient’s medical information is accurate and up to date

- Prepare bills, invoices and document amounts due for medical procedures and services

-Collect and review referrals

-Monitor and record late payments

- Follow-up on missed payments and resolve financial discrepancies

-Examine patient bills for accuracy and request any missing information

-Investigate and appeal denied claims

-Help patients develop payment plans

Physician’s Group of The Woodlands (Medical Receptionist- Front Office) 5/19-7/20 (Had major surgery 7/2020, Manager would not wait for medical clearance)

-Answer multi-line phones

-Greet patients and obtain insurance information

-Provide patients with paperwork and collect payments

-Schedule appointments and call for appointment reminders

-Provide patients with support and guidance

Advanced Orthopedic & Sports Medicine (Medical Receptionist Front & Back Office) 5/18-12/18 (Family emergency, will explain in more detail)

-Greet patients and obtain insurance information

-Provide patient with paperwork and collect payments due

-Answer multi-line phone

-Remind patients of upcoming appointments

-Provide excellent customer service

KSF Orthopedic Center (Front Desk Receptionist)

9/17-5/18 (Office Downsized)

- Greet patients and provide great customer service

-Check patients in and out and collect payments

- Schedule and reschedule patient appointments

- Answer phones in a timely manner

- Post and verify patient referrals

- Verify patient insurance and post benefits to the chart

- Prepare patient charts on a daily basis

- Medical Record Request

Affinity Medical Associates (Clinic Office Assistant) 7/16-9//17 (Office Closed)

- Answer multi-line phones

- Schedule appointments, collect payments and verify insurance

- Compile medical records and patient charts

- Maintaining supplies and appearance for the office CCI Billing (Data Entry/Billing Clerk)

4/15-7/15 (Business Closed)

- Enter patient demographics into computer

- Enter ICD9 and CPT codes

- Post patient payments

- Insurance Verification

Business Office Assistant/Front Desk Receptionist Texas Ear, Nose & Throat Specialists

(Wanted FT Employment) 1/11- 4/15

-Copy & scan insurance payments and medical information

-Process insurance batches and patient payments

-Handle patient billing issues

- Open, distribute and meter office mail

- Receive & distribute office deliveries

Smoothie King (Business Owner)

1/06-9/10 (Business Closed due to Economy)

-Recruit, train & supervise 30 employees for two locations

-Make weekly schedule for employees and store activities Handle all money functions

- Control all product ordering & inventory

- Elevate stores guest satisfaction index

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