Project Manager Service
Resume:
Shannon Tucker
Taylor, TX
*************@*****.***
Objective
To obtain employment with a fast paced and dynamic company as a Security Solutions Architect.
Summary Of Skills
Servers: Dell, IBM, HP and Cisco UCS • Storage: Dell Compellent, Nimble. Familiar with different enterprise SAN protocols such as ISCSI, FC/FCOE and NAS. • Networking: Layer 2 Switching, HP Procurve and Nexus switching, SNMP, Strong working Knowledge of VOIP and FOIP • Cisco Security stack: Firepower, AMP, ASA, CES, CRES, StealthWatch, and Umbrella • Virtualization: VMware VSphere, Windows Hyper-V, VDI • Operating Systems: Windows Server 2008 – 2019/Windows 7-10 • Scripting: Powershell, VbScript, batching • Technologies: Active Directory, DHCP, DNS, Windows Update Services (WSUS), Group Policy, Failover Clustering, Internet Information Services (IIS), Exchange 2010-2016, Lync 2010-2013, DFS, NAS, Deduplication • Enterprise Applications NetBackup, BMC Remedy, IBM Endpoint Manager (BigFix), InfoBlox, Kaseya, Dell Kase, UCS Director and UCS Central, RSA,, ComVault,. SCCM.
Experience
Senior System/Infrastructure/Security Administrator
National Western Life
May 2016 – Present
Administrate and maange Cisco security applications: Firepower, Stealth Watch, ISE, AMP for endpoints, AMP for Network, DUO, Cloudlock, and Umbrella • Design, deploy and administer mail flow systems. IE.. Exchange and Iron Ports (CES) • Administrate Log Rhythm (SIEM) • Administrate, Deploy, and test CIS Benchmarks on Server 2008-2016, Windows 7-10 • Administrate and use Varonis to clean up AD and file permissions • Deploy and Administer security features like MFA, SSO, 802.1x. • Deploy and use Qualys for vulnerability scanning. • Vulnerability remediation across the environment. •MS ESAE* Assist SOX security compliancy audit requirements. • Evaluate and propose new solutions for both IT and Security. • Provide both 2nd and 3rd level support for IT helpdesk, infrastructure, and security. • Managing relations with Development teams to extend both technology and security practices. • Organize and assist with different IT steering committees. • Vendor Management. •. Design, deploy and manage AD, group policies, DNS (internal and external), DHCP, Radius and not limited to ADFS environments. IDS/IPS management. Administer O365 and Azure.
Lead Windows Build Engineer
Atos
Mar 2015 – May 2016
Provided technical mentoring and consulting for Texas Data Center services • Responsible for providing Tier 3 escalation support for Windows Servers • Worked on building state of Texas private cloud using a variety of Automation • Currently working on streamlining server delivery process by leveraging automation, configuration management and implementing gold image standards. • Headed up massive consolidation effort from legacy non-consolidated environments to consolidated environment. • Developing and Documenting (SOP) Standard Order of Procedures for different IT needs, like QA and Decommissioning of legacy Servers.
Sr, Systems Administrator/Security Architect
TMF Health Quality Institute
Oct 2010 – Mar 2015
Install, configure, and maintain all server, network and SAN hardware. • Design, test, document, implement, and perform scheduled validation plans for monitoring and performing firmware updates, OS updates, software updates, Active Directory configurations, DNS configurations, DHCP configurations, server room adversity, critical network events and failures, hardware device failure, internet service, network traffic performance, antivirus, adware, web farms, Exchange and database engines • Develop, document, implement, maintain, and performed scheduled test of a full disaster plan; including maintaining backups of all environments. • Vendor Management and maintaining relations with a variety of IT manufactures and software providers. I.E Cisco, Dell and SHI • Installed and Administrated Windows 2012 R2 VDI environment
Level III Technical Support Engineer
Onsupport Corporation
Mar 2008 – Oct 2010
Setup and optimize Windows-based networks, servers and desktops • Troubleshoot issues as reported by client or alerts from monitoring system • Develop and maintain a professional working relationship with clients • Maintain and develop skill set through training and certification
Premier Service Manager/Technical Project Manager
Level 3 Communications/Broadwing Communications
Jul 2005 – Mar 2008
Managing post-sales support processes of variety of telecommunication products such as T1, T3 and Optical transport • Generating and communicating NOC statistics to senior level executives, both internal and customer based • Developing processes and procedures to enhance post-sales support for premier customers • Managing and supporting escalations and trouble ticket statues to ensure prompt resolution • Monitoring analog and optical circuit designs to ensure optimal performance
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