Mainframe Developer

Paul Zickgraf

Hazelwood, MO ***** • 314-***-**** • *****@*******.***

IT Programmer Profile

Highly motivated and dedicated professional with demonstrated ability to develop IT programs by utilizing multiple languages and frameworks in accordance with software/application needs. In-depth knowledge of managing all phases of the application development life cycle, including analysis, design, development, improvement, implementation, maintenance, testing, and support. Strong understanding of commercial software/database engineering tools, design techniques, testing tools and security standards. Possess strong communication, analytical, organizational, leadership, and problem-solving skills.

•System Development/Maintenance

•Technical Troubleshooting/Issue Resolution

•Customer Relationship Management

•Customer Service & Support

•Reporting & Documentation

•Team Training & Leadership

•Testing Plan Development

•Excellent Communication

•Testing Methodologies

Technical Proficiencies

Programming Languages:

COBOL, PL/I, SQL, Job Control Language (JCL), some CICS

Operating Systems:

Multiple Virtual Storage (MVS), Time Sharing Option (TSO), Microsoft Windows

Database:

Information Management System (IMS DB/DC), IBM DB2, Virtual Storage Access Method (VSAM), Integrated Database Management System (IDMS)

Tools:

Changeman, Xpeditor, File-Aid, Microsoft Office (Word & Excel)

Relevant Experience

Amdocs (AT&T) St. Louis, MO

Senior Testing Engineer

Conducted testing of software programs for Competitive Local Exchange Carriers to identify and resolve error and issues, while ensuring the proper updating of databases. Executed system development life cycle process in an efficient manner. Used defect tracking software to enter and track issues and queries on time.

Utilized HP Quality Center to enter, monitor, update, and test case designs, specifications, while resolving all issues on time.

Formulated and presented reports on weekly basis for testing status of each release.

SBC (AT&T)/Amdocs St. Louis, MO

Senior Analyst

Oversaw the programming maintenance, enhancements, and system support of service orders system within the Carrier Access Billing System (CABS) by using PL/I and IMS. Collaborated with designers and clients to collect and analyze requirements. Assisted in abend resolution by providing 24/7 on-call system and technical support.

Developed detail designs and unit test plans as well as created design document and code walk-throughs by complying with the system development life cycle process.

Identified and resolved issue on time to improve operational efficiency.

Additional Experience

Senior Analyst – Metamor Information Technology, St. Louis

Systems Engineer – Electronic Data Systems, Flint, MI

Professional Development

Data Processing Program

Washtenaw Community College, Ann Arbor, MI

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