IT/Computer repair/Administrative services
Resume:
M o r g a n
N e l m s
*********@*****.***
Profile
A passionate, customer focused individual seeking employment in a new realm of possibilities. Brining flexible and goal orientated focus to creatively solve problems.
Education
Bachelor’s Degree
University of Phoenix
Major: Information Technology
January 2021- present
Studying the basics of information technology, networking, and computer programming..
Certificate
University of California, Davis- Online
Search Engine Optimization & Marketing
January 2021- present
Studying the history of the World Wide Web and the evolution of search engines, while learning the basics of search engine optimization and marketing.
Relevant Experience
Customer Care & Social Media Specialist- Parasol Designs
Shreveport, LA Nov. 2019 – Present
●Facilitate correspondence between clients and project managers
●Handle overflow website edits
●Create and maintain social media presence for the company and our clients
●Protect privacy of clients
●Maintain professional decorum with little to no supervision
PC Repair Technician Assistant & Receptionist- Shreveport Fix It
Shreveport, LA Dec. 2020 – Present
●Answer multi-line phone systems with professional etiquette and gentle demeanor
●Transfer calls and relay messages as necessary according to company policies
●Schedule service calls and repair appointments
●Handle cryptocurrency wallet recovery requests
●Protect privacy of clients
●Handle overflow computer hardware repairs
●Company logo design
●Handle buying and transfer of cryptocurrency
●Handle day to day transactions using an online point of sale software
Delivery Expert - UPS
Shreveport, LA Nov. 2018 – Jan. 2019
●Ensured accuracy of deliveries
●Oversaw parcel conditions and ensured client satisfaction during delivery process
●Maintained strict schedule and delivery deadlines
●Observed safety protocols and regulations
●Protected privacy of clients
●Maintained professional decorum with little to no supervision
Medical Receptionist - Jorge Martinez M. D.
Shreveport, LA May. 2015 – Nov. 2016
●Check in clients and set appointments
●React quickly and efficiently to emergency situations
●Correspond with providers, pharmacies, and health care companies
●Answered multi-line phone systems with professional etiquette and gentle demeanor
●Transferred calls and relay messages as necessary according to company policies
●Conduct interviews with patients and third parties
●Maintained security protocols with regards to client database, HIPAA (Health Insurance Portability and Accountability Act), PHI (Personal Health Information), and other security measures
●Copy, email, fax, filing
Health Care Representative - Teleperformance
Shreveport, LA Nov. 2012 – Aug. 2013
●Answered multi-line phone systems with professional etiquette and gentle demeanor
●Assist customers with locating a policy that fit their budget and health expense needs
●Assist customers with processing payments while maintaining strict PCI (Payment Card Industries) compliance
●As a courtesy set appointments for patients via outbound call to their PCP (Primary Care Physician)
●Correspond with providers, pharmacies, and third parties
Office Assistant - Synergy Home Health Services
Shreveport, LA Jul. 2009 – Aug. 2010
●Maintained security protocols with regards to client database, HIPAA (Health Insurance Portability and Accountability Act), PHI (Personal Health Information), and other security measures
●Check in clients and set appointments
●Answered multi-line phone systems with professional etiquette and gentle demeanor
●Ensured customer satisfaction with their home health provider
●Run office errands
Volunteer Manager - Ratchet City Roller Derby
Shreveport, LA
●Oversee all business operations
●Organize fundraisers and volunteer work
●Act as a liaison to businesses, sponsors, and other leagues
●Manage team roster and recruiting
●Manage and oversee all team events
Relevant Skills
Windows XP
Windows Vista
Windows 7
Windows 10
Microsoft Office (’03-’19 versions)
●Word
●Publisher
●PowerPoint
●Excel
●Outlook
Adobe Photoshop
Adobe Illustrator
Adobe Premiere
70+ wpm
Multi-line phone systems
Customer Service and Quality Assurance
Attention to detail
Team Management
Time Management
Awards
Valedictorian of National Guard Youth Challenge Program at Camp Minden class of 2009
Languages
Spanish- entry level
Norwegian- entry level
Contact this candidate