Pharmacy Technician Customer Service

Clauett Giles

**** ***** ***** ***

Buckeye as 85326

Phone: 520-***-****

Email:***************@*****.***

MeKesson Remote

(October 2020 - April 2021

“Temporary employment - pharmacy technician

Knowledge on prescriptions

Help order thie preseriptions

‘Talking to pharmacy insurance companies to fill prescriptions

‘Chamberlain

Experience

Customer service rep

June 2017 - March 2020

+ Open and maintain customer accounts by recording account information

+ Resolve product or service problems by clarifying the customer's complaint; determining

the cause ofthe problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution

+ Maintain financial accounts by processing customer adjustments

+ Recommend potential products or services to management by collecting customer

information and analyzing customer needs

‘+ Prepare produet or service reports by collecting and analyzing customer information

+ Contribute to team effort by accomplishing related results as needed

+ Manage large amounts of incoming calls

Experience

Deli / Bakery manger

April 2012 ~ May 2017

Kroger / Fry’s

“Manages and implements company directives and policies for 39 associates in the deli bakery

‘Cheese shop and Susi departments. Responsible for taining of the crew members, all

‘departments of the job, maximizing gross profit and increasing sales, minimizing labor dollar

“while maximizing job performance, maintaining sanitation guidelines both form the company

and the state, delivering excellent customer service,ordcring forthe department, counting and

‘maintaining inventory, minimizing shrink

Deli/Bakery manager

March 2010 ~ April 2012

Responsible for training all deli staff, ordering for department, maintaining inventory, and

‘department sanitation

Smokey Bone

Kitehen Lead

January 2008 ~ March 2010

Responsible for all ordering, acquisition and inventory of food and supplies while maintaining a

‘budget. Responsible for keeping a clean and sanitary kitchen and dining room, interacting with

State Inspectors and insuring compliance with inspection findings

Assist

ASAP Staffing

Customer Service Representative

January 2006-2008

+ Exceptional ability to stay attentive when dealing with customers

+ Clear communication skis aimed at understanding customers’ needs and providing

‘corresponding services

+ Proven ability to grasp product knowledge and relay product information in a concise but

Potent manner

* Analytic thinking aimed at resolving customers’ issues in a proactive manner

+ Detail-oriented and efficent in providing customer service in adverse situations

+ Assertive but polite when it comes to product or service endorsement

Contact this candidate