MOHIUDDIN MOHAMMED

Phone Number: 514-***-**** Email:adme4p@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS

PC Miler

ADP Payroll

Load link

Border Connect

Microsoft word

Advanced MS Excel

MS Power Pro

Google Doc

Java Script (basic)

SQL (basic)

VBA Scripting

Computer Operator

Network Operator

Web Technician

Basic Architecture of 2G to 3G

Traffic flow 2G to 3G

OSI Model

EDUCATION

2020-2020 Certificate in Dispatching & Transportation Operations

Automotive Training Centre, Montreal

2020-2020 Certificate in Marine Transportation

Concordia Continuing Education, Montreal

2013-2015 Diploma in Computing Support

Lester B. Pearson School Board, Montreal

2006-2010 Bachelor Electronic and Communication Engineering

Jawaharlal Nehru Technological University, India

2004-2006 Mathematics, Physic, Chemistry (MPC)

Narayana Junior Groupe Of Colleges, India

1993-2004 All Saints High School, India

WORK EXPERIENCE

Alorica, Montreal

Job function: Customer Service Representative (Team Leader)

Duration: 2020- Present

Handles various incoming and outgoing collections-focused phone calls

Resolves customer questions, complaints and collections inquiries in a professional, helpful manner

Work closely with the team, motivating and coaching team

Hosting 1-2-1’s and team meeting

Reporting to the Customer Service Supervisor

Manage day-to-day line activities, prioritise and make risk/impact assessments within existing process and procedures towards achieving SLAs

Ensure training and development plans are maintained for all team members

Lead and inspire a team of agents to deliver excellent levels of individual/team performance and customer satisfaction

Work with the management team to identify and deliver positive change

Escalate any appropriate problems to senior management

Tim Horton’s, Montreal

Job function: Supervisor

Duration: 2016-2020

Complies with and enforces all Tim Horton’s operating standards

Ensure all restaurant policies are followed during the shift

Completes all required shift documentation and follows principles of sanitation and safety in handling food and equipment

Interacting with customers in order to assure customer satisfaction

Plan staffing needs on daily and weekly basis

Report to manager on team member performance

Reacts immediately to issue requiring attention during the shift

Maintain a solid knowledge of product and services available

PC Mart plus, Montreal

Job Function: Computer Operator Internship

Duration: 2015-2016

● Test and install computer hardware, Software, Networking, Software operating system and Software applications.

● Install, maintain and upgrade hardware and Web server software and find and fix problems.

● Perform backup and recovery of data

● Perform the scripting shell and other basic scripting task

● Use master consoles to monitor the performance of computer systems and networks and co-ordinate access and use of the computer networks.

● Provide Problem solving services to network users

● Perform start up and routine service and maintain control records

● Supervise as appropriate others workers in this group

Huawei Hyderabad, India

Job Function: Telecom Site Engineer

Duration: October 2010- January 2013

● The responsibilities are to manage project delivery quality, adopt quality management approaches (such as quality planning), plan the implementation monitoring process, and perform quality spot checks and assessments.

● Lead business teams to implement the quality plan, continuously assess the project quality.

● Regarding key and risky project activities, regularly perform onsite checks, quality measurement and assessment to discover quality issues, and make improvements accordingly.

● Supervise subcontractor installation teams to follow the local EHS regulation strictly, and output EHS report after onsite checks.

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