Front Desk Sales Manager

RANJITA PRASAD

**** **** **. ********, **. *****.

C - 831-***-**** **********@*****.***

Summary

Energetic and quick-learning individual ready to provide a positive attitude, customer service skills, clerical skills, and problem-solving abilities as a Hotel Front Desk Agent.

Summary of Qualifications

Comfortable with telephone switchboards, computers, and smart devices

Exceptional written and spoken communication and proactive problem-solver

Able to work flexible hours, nights, and weekends

Attentive, organized, and able to prioritize tasks for optimum efficiency

Strong leadership and teamwork abilities, friendly and service-oriented

Creative, innovative, and reliable

Proficient with reservation/revenue management systems, customer databases and digital records

Employment History

Hotel Front Desk Agent- Stage Coach Lodge – MONTEREY, CA. USA AUG 2018 – CURRENT

Assist fellow front desk agents with any billings issues they may have

Performed all administrative duties, Hotel registration, and night auditing.

Maintained a clean work environment

Handled all reservations group bookings, OTA reservations and reconciliation

Also performed tasks using Microsoft Office.

Maintained a professional relationship with guest throughout their stay by phone and direct contact

Analyzed information and evaluated results to choose the best solution and solve customer problems

Set-up continental breakfast for hotel guests

Provided information to guests, about hotel policies, services and amenities, and provided information to guest about the local area (sightseeing and restaurants)

Hotel Front Desk Agent- Coastview Inn – SANTA CRUZ, CA. USA AUG 2015 – NOV 2017

Lived, handled guests, check in/out, assisted guests with reservations, run reports for housekeeping, update reservations

Performed job functions with attention to detail, speed and accuracy

Trained and Motivated all new candidates

Prepared daily sales report for banking.

Changed rates, using revenue management system via PMS.

Owner & Managing Director – Shruti Sajawat Fashion Store – Nausori Town FIJI ISLANDS SEPT 2003 – SEPT 2014

Created purchase plans for all Seasons including forecasting of gross margin dollars, stock to sales and retail dollars.

Determined merchandise mix/assortment at store level and inventory flow to the stores.

Monitored inventory levels, store capacity levels, replenishment strategies and turn.

Responded proactively to fluctuations in business levels.

Monitored each store's P&L for profitability and contribution to the company.

Executed all store opening, closings and remodels.

Kept store profiles updated for targeted assortment planning.

Traveled to other countries (India and Singapore) for store visits and presentations of upcoming seasonal distribution as well as to Area Sales Manager meetings.

Owned and managed 4 retails shops in different towns in Fiji Islands.

Education:

Certificate in Business Management - Suva Fiji Islands 2007

College Graduation (FIT) - Suva, Fiji Islands 2005

High School - Rakiraki, Fiji Islands 2002

Referees – will be provided upon request.

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