Supply Chain Manager
Resume:
Celumusa Armstrong Mabaso
adme2n@r.postjobfree.com
PERSONAL DETAIL
Date of birth : 05 August 1987
Gender : Male
Nationality : South Africa
Language : isiZulu, isiXhosa, isiSwati and English Marital Status : Single
Drivers Licence : C1 (Code 10 with PDP)
Criminal Offences : None
Health : Excellent
WORK EXPERIENCE
Company : Amazing Vouchers
Position : Quality Assurance
Duration : June 2013 to date
Responsibilities : Monitor agents calls, how well agents handling every customer interaction. Does agent's performance meet expectations for quality customer experience?
Agents are they following all the correct process. Analyse calls to uncover missed opportunities
Report to team leaders and manager
Provide quality service in line with organisational objective. To make sure there are four essentials on call monitoring
Soft skills
Process
Compliance
Outcomes
Company : Amazing Vouchers
Position : Driver
Duration : September 2010 to May 2013
Responsibilities : Transporting clients to various destinations Guest Relations Office
Welcoming Guest in a friendly and professional way
Addressing and escalating customer complaints
Providing information about facilities, programs and other services. Company : Coastal Living Holiday Letting
Position : Driver
Duration : October 2009 to December 2010
Responsibilities : Transporting clients to various destinations Guest Relations Office
Welcoming Guest in a friendly and professional way
Addressing and escalating customer complaints
Providing information about facilities, programs and other services. Page 2 of 3
Company : Boston Night Club
Position : Bartender
Duration : February 2008 to November 2009
Responsibilities : Serve customers
Stock taking
Events organisation
Company : Hope and Barley
Position : Bartender
Duration : January 2007 to November 2008
Responsibilities : Serve customers
Stock taking
EDUCATION DETAILS
Name of institution : University of Johannesburg
Course : Diploma in Road Transport Management (Third Year) Year : 2021
Subject : General Management
Road Transport Project Management
Vehicle Operations Management
Road Transport Report Writing Skills
Freight Transport Management 3
Name of institution : University of Johannesburg
Course : Diploma in Road Transport Management (Second Year) Year : 2020
Subject : Management in Road Transport
Operations Management
Marketing Management
Financial Reporting & Cost Control
Freight Transport Management 2
Name of Institution : University of Johannesburg
Course : Diploma in Road Transport Management (First Year) Year : 2019
Subjects : Logistics Management
Operation and Technical Management
Legislation in Road Transport Management
Freight Transport Management 1
Managing a Road Transport Operation
Name of Institution : University of Johannesburg
Coarse : Transport and Supply Chain Management (Bridging) Year : 2018
Subjects : Basic Business Numeracy
Managing a Road Transport Operation
Industrial Relations
Page 3 of 3
Name of Institution : College of Cape Town
Coarse : NQF Level 5 – General Travel (Travel and Tourism) Year : 2013
Name of Institution : Oval International College
Coarse : Microsoft Office
Year : 2007
Subjects : Microsoft Windows XP
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Name of Institution : Nkosibomvu Senior Secondary School Coarse : Matric
Year : 2006
Subjects : English
isiZulu
Mathematics
Physical Science
Biology
Geography
REFERENCE
Name : Lee Ann Khan (Amazing Vouchers – Manager)
Contact : 021*******/ 072*******
Name : Dean Fletcher (Coastal Living Holiday Letting – Manager) Contact : 083*******
Name : Perfect Nxumalo (Hops Manager)
Contact : 071*******
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